Production Support Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Production Support Analyst in Dallas, TX.

Duties Include:
* Production Support Analyst will be providing 24x7 support and responding to any customer requests or system-generated notifications
* Troubleshoot issues and recommend solutions to restore service
* Must take periodic 24x7 Primary on-call responsibilities. (Rotating schedule with other team members)
* Represent the team on calls with customers and the Enterprise Command Center
* Support upgrades, and ongoing maintenance for multiple applications, both on-prem and in the AWS cloud
* As a Production Support Analyst, you will provide support to L3 engineering teams; Assist with testing and infrastructure maintenance; Help coordinate release activities including customer communication and deployment support
* Contribute to and lead ongoing project work related to enhancements and automation of processes

REQUIREMENTS:
* Bachelor's degree
* 2-3 years of AWS experience
* On Call support experience
* Experience with authentication, identity management and authorization
* Understanding of application and architecture in AWS
* Must have good communication skills
* FNMA experience is a nice to have
* Familiarity with Duo and PING is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.