Service Delivery Manager

Milestone Technologies is looking for an IT Software Delivery Manager with experience coordinating, planning, tracking, and managing projects involving enterprise scale platforms and complex integrations. This role leads technical, enterprise level initiatives by providing direction, and executing project work-streams and follow-up to ensure projects are delivered within scope, on time, and within budget. The DM ensures requirements are met and completed while meeting quality for operations and establishing documented processes and service ownership for after the project ends. This position leads to using a variety of project management practices, including waterfall and agile, to help the team keep a delivery and learning cadence that remains focused on delivering value against the product vision. The DM supports the ability of the team to deliver value by performing outward-facing tasks such as financial tracking, stakeholder relationships (supporting the product owner), and reporting to a wider organization.

Responsibilities

Drives large-scale projects and collaborates with employees, leadership, clients, and other internal and external stakeholders
Creates and maintains project management artifacts (e.g., plans, WBS, budgets, forecasts, resource tracking, schedules, change requests) and ensures the project requirements are defined and the project teams meet the project objectives
Allocates resources and provides teams with the necessary support to address impediments.
Works with Product Owners to plan release schedules from the technology perspective (e.g., coordinate teams for delivery against release schedule)
Works with stakeholders to create high-level preliminary release and project delivery plans for product features
Manages delivery team metrics to evaluate progress against delivery milestones
Aggregates individual product team status into portfolio-level risks, assumptions, and interdependencies
Reports on overall delivery status to program leadership and various stakeholders
Ensures effective communication, collaboration and team engagement in initiatives that cut across portfolios and products
Establishes and organizes application development plans that align with the goals and strategies
Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products
Supports problem resolution, resolves issues and acts on feedback and usage of in-life products.
Provides input to the requirements baseline
Investigates, manages, and applies authorized requests for changes to baselined requirements, in line with change management policy
Sets clear expectations for self and others and takes appropriate actions to ensure obligations are met

Qualifications

Minimum 5 years of experience as a Delivery Manager and/or Program/Project Manager delivering complex large-scale projects
Proven track record for the successful delivery of projects and working cross-functionally with business and IT
Strong process knowledge of SDLC and experience leading teams using Agile and Waterfall
Ability to create and manage detailed project plans showing the critical paths, dependencies, constraints, and resource assignments
Understands Resource Management and the value of resource management and may practice one or more behaviors associated with the skill
Experience working with Financial Control systems such as SAP, Oracle Financials, IBM iSeries, and various Material Management systems
Working knowledge of ServiceNow Project Portfolio Management module
Proficient with Google collaboration applications: email, spreadsheet, document, presentation
Experience with Smartsheet for project scheduling
Bachelor's degree, preferably in a technical field (CompSci, MIS, Engineering)

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