Junior Service Desk Analyst

Responsibilities

Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst. Key Responsibilities:

• Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system
• Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices
• Assist with setting up new user accounts, managing passwords, and configuring permissions
• Escalate complex technical issues to senior IT staff when necessary
• Document and track issues through the service desk ticketing system, ensuring timely resolution
• Provide support for common office applications (e.g., Microsoft Office, email clients)
• Perform routine system checks and updates, such as applying patches and software updates
• As a Junior Service Desk Analyst, you will assist with setting up and maintaining workstations, peripherals, and other IT equipment
• Deliver excellent customer service by ensuring clear communication and timely follow-ups with users
• Participate in ongoing training and development to enhance technical knowledge
  
  

Requirements

• Basic understanding of Windows, macOS, or Linux operating systems
• Familiarity with Microsoft Office Suite and common business software
• Strong problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Ability to manage time effectively and prioritize tasks
• A customer-focused attitude with a desire to learn and grow
• Experience with ticketing systems (preferred but not required)
• CompTIA A+, ITIL Foundation, or other relevant certifications (preferred but not required)
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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