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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Technical Analyst-Genesys Cloud CX - 100% Remote

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

This position is 100% remote anywhere in the U.S.

PRISM seeks a Technical Analyst. As such, you will be responsible for analyzing and troubleshooting technical issues related to our Genesys Cloud CX contact center platform. You will work closely with our technical support team and engineering department to identify and resolve problems, ensuring our contact center infrastructure's optimal performance and reliability.

Responsibilities:

  • Issue Analysis:
    • Investigate and diagnose technical issues reported by customers or internal teams.
    • Gather information and logs to identify root causes.
    • Reproduce issues in a controlled environment to facilitate troubleshooting.
  • Problem Resolution:
    • Collaborate with engineers and technical support teams to develop and implement solutions.
    • Test and validate fixes to ensure they address the underlying problem.
    • Document troubleshooting steps and resolutions for future reference.
  • Performance Optimization:
    • Monitor the performance of our Genesys Cloud CX environment and identify bottlenecks.
    • Recommend and implement improvements to optimize system performance and efficiency.
  • Data Analysis:
    • Analyze system data and logs to identify trends and potential issues.
    • Use data-driven insights to inform decision-making and problem-solving.
  • Documentation:
    • Created and maintained technical documentation, including troubleshooting guides and knowledge base articles.

Qualifications:

  • Bachelor's degree in IT or related field.
  • 3+ years UC/contact center experience.
  • Technical writing experience, including documentation, guides, and manuals.
  • Proficiency in MS Office tools (Word, Visio, Excel, PowerPoint).
  • Ability to gather technical information and create clear, concise documentation.
  • Experience with ServiceNow, Jira, and Confluence (or Rally).
  • Strong understanding of contact center and CCaaS solutions, especially Genesys Cloud CX and PureConnect.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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