ServiceNow Service Mapping Technical Lead

We are seeking a ServiceNow Service Mapping Technical Lead to Support our client
project in Washington DC. This is a Hybrid role
Responsibilities:
Perform ServiceNow solution design activities. This includes:
Lead the requirements gathering for all Platform-to-Application dependency
deliverables, including system architecture, data and system flow diagrams, and
technical questionnaire.
Analyze gathered requirements thoroughly to confirm all necessary data points
are comprehensive for initiating the technical approach.
Develop and document a scalable technical approach regardless of underlying
technologies (e.g. Java processes, JVM, etc.), that can be leveraged to all
platforms that shares similar communication protocol.
Create a comprehensive test use cases.
Be a part of the technical testing team to ensure functionality developed as per
the requirement and adhere to quality standards and best practices (building
code that are dynamic and no hardcoding).
Manage project activities including creating project plan, monitoring timeline,
tracking issue resolution, communicating with stakeholders, and ensuring timely
completion of deliverables.
Perform Platform-to-Application mapping activities. This includes:
Complete the mapping of at least 5 assigned platforms (On premise and Cloud).
Gather and analyze platform/application details required to develop end-to-end
solutions.
Develop and document a scalable technical approach regardless of underlying
technologies (e.g. Java processes, JVM, etc.), that can be leveraged to all
platforms that shares similar communication protocol.
Develop custom solutions using ServiceNow ITOM capabilities such as patterns,
server and client-side scripting, business rules, etc.
Troubleshoot and resolve issues or errors, including issues related to Discovery,
MID Server, integrations, and other ITOM areas specific to
Platform-to-Application mapping,
Perform thorough UAT testing.
Obtain signoffs for completed platform mappings.
Minimum Requirements:
Minimum 6 years of extensive experience with ServiceNow leading ITOM
module, especially in the Service Mapping module.
Hands-on experience with Service Mapping or Platform-to-Application
dependency mapping.
Experience with Application-to-Application dependency mapping is a big plus.
In-depth knowledge and hands-on experience with ServiceNow CMDB, ITOM
module, and Operation Workspace.
Strong understanding of ITIL framework and its application in IT service
management.
Excellent communication, interpersonal, and leadership skills.
Ability to manage multiple stakeholders and prioritize competing demands
effectively.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Strong interpersonal skills.
Excellent verbal and written communication skills and a proven ability to interact
professionally with a diverse group.
High level of initiative with a proven ability to work independently.

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