Classroom Technology Assistant

Classroom Technology Assistant
Job Number: 2024-45746
Category: Information Technology
Location: Worcester, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: UMass Chan Medical School
Department: School
Job Type: Full-Time
Salary Grade: 7C
Union Code: Non Union Position-W25-Non Unit Classified
Num. Openings: 1
Post Date: Sept. 16, 2024

GENERAL SUMMARY OF POSITION:

Under general supervision of the Manager of Audio-Visual Services, the Classroom Technology Assistant provides technical expertise and unique solutions with audio-visual related technology to UMass Chan Medical School classes.

MAJOR RESPONSIBILITIES:

• Advise, train, and provide in-room and remote technical support to faculty, staff, students, and guest lecturers using audio-visual equipment.
• Making sure course content is displayed and shared correctly in real time (in-person or remote).
• Setting up microphones for presenters.
• Testing and playback of videos.
• Field Q&A as applicable. Vocally prompting faculty to respond to chat and questions.
• Proficient with Zoom/Teams/Webex.
• Verifying the equipment in room is functioning as needed for classes.
• Provides guidance and recommend solutions based on technology requirements and limitations.
• Design, develop, and update training materials/documentation.
• Develop and conduct training workshops for class related audio-visual related use cases.
• Adept organizational and scheduling skills.
• Collaborate with academic staff to ensure effective delivery of curriculum for learners.
• First point of contact to troubleshoot. Escalate as needed.
• Evaluate technology trends inside and outside of the University.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• Associate Degree in Audio-Visual, Communications, Media, or equivalent years of experience in a related field.
• 3+ years of relevant experience.
• Demonstrate experience with various hardware and software video conferencing platforms.
• Demonstrate understanding of signal flow, distributed audio/video, and multi-room systems.
• Skilled with Windows, Mac, and MS Office environments.
• Able to work under pressure, independently, and within a team, in a fast-paced environment.
• Willing to work extended hours when required.
• Effective verbal and written communication.
• Solid interpersonal skills: ability to work well with people, their expertise, and organizational relationships.
• Ability to travel to off-site locations.

PREFERRED QUALIFICATIONS:

• CTS Certification
• Crestron Digital Media Certification - DMC-E
• Working knowledge of Crestron. Biamp, ClearOne, Extron, Shure, Cisco codecs and other audio-visual related equipment.
• Experience with Learning Management Systems such as Blackboard.
• Familiarity with instructional technology platforms including: Echo 360 and TopHat.

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