Prism Helpdesk
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Title: Help Desk Technician
Location: Remote (EST Hours)
Duration: 3 Month Contract
Compensation: $25-48/HR
Work Requirements: , Holders or Authorized to Work in the U.S.
Description:
Help Desk Technician Level I ($25-41/HR)
We are searching for a Help Desk Level I Technician to support a client with Unison PRISM users. This is a temporary (3 months), 100% remote position.
Responsibilities
- Provide help desk support for Unison PRISM acquisition software by answering phone calls and tickets received from users.
- Create tickets in the on-line ticketing system, provide full detail, and assign them as required by the customer.
- Updated ongoing issues weekly, at a minimum. Issues that are resolved on the first call must have a ticket created after the conclusion of the call and contain both the reported issue and the provided solution.
- Resolve issues identified in assigned help tickets, and/or coordinate with Level 2 or 3 for resolution, as needed.
- Adhere to the guidelines set forth in the Help Desk Manual.
- Review and create documentation as it pertains to the Help Desk and/or help for the users.
Required Qualifications
- One year of experience with PRISM v7
- Ability to solve basic application issues to include, but not be limited to, routing, roles, requisitions, solicitations, and basic contracts.
- Ability to analyze and create documentation for users
Other Requirements
- Ability to obtain basic EPA clearance (Public Trust equivalent)
Help Desk Technician Level II ($41-$48/HR)
We are searching for a Help Desk Level I Technician to support a client with Unison PRISM users. This is a temporary (3 months), 100% remote position.
Responsibilities
- Provide help desk support for Unison PRISM acquisition software by answering phone calls and tickets received from users.
- Create tickets in the on-line ticketing system, provide full detail, and assign them as required by the customer.
- Updated ongoing issues weekly, at a minimum. Issues that are resolved on the first call must have a ticket created after the conclusion of the call and contain both the reported issue and the provided solution.
- Resolve issues identified in assigned help tickets, and/or coordinate with Level 2 or 3 for resolution, as needed.
- Adhere to the guidelines set forth in the Help Desk Manual.
- Review and create documentation as it pertains to the Help Desk and/or help for the users.
Required Qualifications
- One year of experience with PRISM v7
- Ability to solve basic application issues to include, but not be limited to, routing, roles, requisitions, solicitations, and basic contracts.
- Ability to analyze and create documentation for users .
- Experience with interfaces between PRISM and a financial system (preferably Momentum).
- Ability to solve problems by analyzing the interworking of financial data as is available in Federal Procurement Data System (FPDS), client financial data warehouse, and PRISM.
- Able to identify and understand Procurement Instrument Identifiers (PID)s, Document Control Numbers (DCNs), Line Item IDs and how they are contained in PRISM.
- Have an understanding of the procurement life cycle process and how this is managed within PRISM, including de-obligations, account information, and synopses.
Other Requirements
- Ability to obtain basic EPA clearance (Public Trust equivalent)
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
