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Customer Relationship Management Specialist

Salary undisclosed

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Job Description:

  • Strong Beauty Domain experience needed.
  • Work closely with business partners to develop digital programs that best meet the needs.
  • Manage day-to-day content, developing and executing new strategic initiatives and site features, coordinating all creative deliverables and site approvals.
  • Qualifications:
  • 5-7 years of experience in building CRM plans and executing from start to finish, with clear results
  • Experience with ESP (Exact Target)
  • Strong project management skills
  • Demonstrates strong digital vision and customer-centric focus to communications
  • Willingness to learn new technologies and platforms
  • Strong analytical skills with the ability to provide optimization recommendations working with structured and unstructured data
  • Experience with Google Analytics
  • Strong understanding of the web development lifecycle
  • Excellent organization skills with avid attention to detail and follow through.
  • Strong written, verbal and interpersonal communication, negotiation skills
  • Proven ability in successfully running multiple projects
  • Management of budget for vendors and projects
  • Customer Service Orientation and creativity in problem solving
  • Manage risks anticipate bottlenecks, manage project prioritization and balance the business needs versus technical considerations to deliver business results.
  • Ability to self-motivate, work independently, and as part of a team
  • Proven ability to develop smart personalized content to drive customer interaction
  • Bachelor’s degree required, Advanced PC skills (MS Word, Microsoft Outlook Calendar & E-Mail, Excel, Power Point).