Salesforce Specialist
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Job Description
KCRW - Salesforce Specialist
Who Are We
We are a global community that is driven by the creative spirit of Los Angeles. Through
an inspiring mix of music, news, and culture, we bring joy and connection online, in-
person and on the radio. Always excellent, accessible, and often unexpected, we are a
constant source of fuel for the imagination, education and good vibes. At least, that is
what our members tell us.
As NPR s flagship member station in Southern California for more than 30 years and a
community service of Santa Monica College, KCRW is the next generation of public
media.
How You ll Make An Impact
The Salesforce Specialist is responsible for supporting the configuration, maintenance,
and optimization of KCRW s Salesforce implementation and its connection with other
integrated software (Hubspot, ACD, Stripe, Shopify, KCRW join page, etc.). They will
understand the internal team needs and help us evolve our technology to meet these
needs. The Salesforce Specialist will work to maximize efficiency and provide the most
current data and analytics to the Membership and Development teams. They will
manage ongoing operations tasks and systems maintenance, often balancing multiple
projects and competing deadlines.
This position reports to the Salesforce Administrator. This is a full-time, non-exempt
position.
Here s What You ll Do:
CRM maintenance and optimization, evaluating its effectiveness in serving our
needs. Maintain a streamlined system that leverages latest functionality and can
perform well at scale. Support implementations and system configurations
Ensure data integrity, consistency, and uniformity through regular audits,
monitoring of constituent data, data cleansing, and de-duplication
Manage data requests. This includes creating and maintaining reports and
dashboards; exporting constituent information/lists for email communications,
mailings, and others upon request; and utilizing Excel to manipulate, analyze,
and visualize large datasets
Be the team s expert in all components of the CRM and serve as main point of
contact for questions or issues that arise with Salesforce. Implement short-term
fixes to issues to enable business processes to run, while working with the team
to determine a long-term fix
Train staff and volunteers to use Salesforce and be responsible for maintaining a
written training manual
Assess additional needs and identify opportunities to streamline department
processes and procedures related to the CRM. Critically evaluate information
gathered from multiple sources, reconcile conflicts, deconstruct high-level
information into details, and distinguish user requests from the underlying true
needs
Manage partner relationships with external vendors (including our fulfillment
house, donor call center, and lockbox)
Perform additional tasks as required or assigned
Here s What You ll Bring:
2-3 years of progressively responsible experience working with a CRM and at
least 1 year of data-driven reporting analytics. Non-profit fundraising experience
preferred
Strong understanding of Salesforce best practices and functionality, preferably
with NPSP
Advanced Excel and Google Sheets skills
Detail-oriented and organized
Strong project management skills, experience with Monday.com preferable
Commitment to continuous improvement and ability to quickly learn new systems
& processes
Excellent written, verbal, and interpersonal communication with the ability to build
positive relationships easily and with authenticity at all levels of the organization
Proactive, analytical, and can problem-solve quickly and creatively
Even if you feel that you don t meet all the criteria listed above, we encourage you
to apply. We re looking for someone who s looking to grow in this role and eager
to learn. We re excited to meet people that believe in our mission and can
contribute to our team in a variety of ways - not just candidates who check all the
boxes.
What We Offer:
(Salary Range/Union minimum): $31.25 - $36.06 per hour.
Hybrid work schedule for select positions.
Eligible for overtime and premium working holiday pay rate
Sick leave award
Vacation leave accrual
Paid holidays
Health insurance (including medical, dental, vision, FSA, life and AD&D)
eligibility
403(b) with company match
Passionate office environment surrounded by an incredible community of
curious and talented colleagues
KCRW is a qualifying employer under the Public Service Loan Forgiveness
(PSLF) program
KCRW aims to be representative of Southern California, and candidates with
traditionally underrepresented backgrounds and perspectives are encouraged to apply.
KCRW is an equal opportunity employer and actively recruits to promote diversity in our
workforce. Qualified applicants are considered for employment without regard to age,
race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy,
status as a parent, national origin, disability, family medical history or genetic
information, political affiliation, military service, or other non-merit based factors.