Senior Sales Engineer

Position Summary:

As a Senior Sales Engineer, you will be responsible for providing a superior customer and sales experience alongside the Difenda C3 delivery and Revenue teams. You will maintain a strong understanding of Difenda services, ensuring that underpinning solutions and processes are clearly articulated to potential and current customers. You will support the C3 operations team through internal training and participating in customer sessions. Key sales support activities include the delivery of customer demonstrations, solution proposals, service agreements, and marketing content. You will participate in developing Difenda s service roadmap by capturing customer needs and maintaining key technical certifications. You possess technical and IT security domain expertise and have strong business acumen, helping to ensure that customer solution needs are addressed, while minimizing the need for Difenda technical subject matter expertise support. Hours of work are Monday to Friday 7.5 hours daily or as required, with after-hours support provided as required.

Position Responsibilities:

• Work with the C3 team and customers to support customer interactions, educate customers, collect feedback, and understand operational processes, procedures, and technologies used to deliver services

• Provide technical sales support, including but not limited to:

• The delivery of customer demonstrations for managed service offerings

• Development of high-level customer solutions / engagements and pricing

• Development of Statement of Work (SOW) agreements

• Development of customer proposals, including Request for Proposal (RFP), Request for Information (RFI) requests

• Development of other support sales artefacts including but not limited to slide decks, product quotes, etc.

• Support partnership management activities, including understanding technical partnership requirements, obtaining required certifications, etc.

• Continuously stay informed of service offerings, service roadmaps and ongoing service enhancements

• Participate in service roadmap sessions, ensuring that information captured during customer sales discussions is represented in service backlogs and development activities

• Maintain industry certifications and related training to remain current with service-related core technologies

• Provide marketing support through involvement in content development, including web, blog, social media, and webinar material

• Deliver service-related webinars in conjunction with the marketing and sales teams

• Present service offering updates to internal team members, including sales, technical and other supporting teams

• Support marketing through content development (blogs, one-pagers, product briefs, etc) and participation in webinars / videos

• Develop and nurture relationships with Microsoft personnel including technical subject matter experts, sellers and other strategic parties

Qualifications:

• Minimum of 5 years of IT security operations or related work experience

• College Diploma or University Degree in Computer Engineering or Computer Science preferred

• Strong background in customer service and communications required

• Experience in service delivery, including the development of proposals, RFx responses, master service and statement of works agreements

• Strong understanding of IT Security processes, including Security Operations, Threat Intelligence, Information Protection, Configuration / Vulnerability Management, System Auditing / Logging, and Identity and Access Management

• One or more security or technology specific certifications required, including but limited to Microsoft 365 Security Administration, Azure Security Engineer Associate, Certified Information Systems Security Professional (CISSP), etc.

• Experience with the following IT Security Frameworks required: SOC 2 Type II, Payment Card Industry Data Security Standards (PCI DSS), and ISO 27001 / 27002

• Ability to work with internal teams, external customers and vendors in a professional manner

• Familiarity with Agile methodologies such as Lean, Scrum and Kanban preferred

• Strong sense of ownership and teamwork

• Strong ability to communicate and document clearly and effectively

• Ability to follow processes and guidelines

• Ability to work with all levels of staff

• Ability to take personal initiative and observe confidentiality

• Ability to multi-task in a fast-paced environment