"ERP System Administrator"

ERP System Administrator Austin, TX Hybrid

Essential Duties & Responsibilities:

• Work directly with vendor and IT System Operations to upgrade and maintain the ERP system
• Responsible for change management, refreshes, upgrade scheduling, and monitoring system jobs and performance
• Partner with IT System Operations to implement and maintain the architecture necessary for efficient performance of the ERP system
• Participate in projects to implement, or enhance, enterprise applications which interface with the ERP system
• Perform complex configuration, change management and testing activities that support the architecture and integration between all applications
• Investigate and resolve complex technical issues with the ERP system
• Work with IT System Operations to troubleshoot, research and identify database and server problems
• Facilitate and document root cause analyses of ERP performance issues and downtime
• Manage the integrity of security design, including participation in the implementation of backup and recovery processes
• Administer application security access and roles to protect data and software

• Participate in the planning of operational procedures for backup and recovery of databas
• Assist in determining future growth requirements of applications in areas such as database size, number of end-users and application functionality; works with IT Operations to address application capacity needs
• Ensure the performance and reliability of the ERP system by monitoring these systems for high availability, and satisfactory response time
• Implement recommended performance, productivity, or process enhancements relevant for the supported application
• Communicate implemented enhancements to parties and conducts needed training
• Monitor third party tools, such as Xymon for application and database performance, provides recommendations for enhancements and/or changes
• Assist in writing technical and operation management documentation and specifications
• Monitor enterprise application for user, and vendor adherence to change control procedures.
• Complete support tickets in a timely fashion, based on service levelagreements
• Maintain frequent communication with stakeholder
• Liaison between vendors, other IT groups, and end users
• Complete higher level support tickets

• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

Supervisory and/or Leadership Responsibilities

May provide technical direction to others and assist in the development process of less experienced system administrators

Knowledge, Skills & Abilities

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data, configuration or processing information
• Skilled in principles and processes for providing customer service
• Knowledge of system administration with ERP systems
• Knowledge of security authorization design
• Knowledge of various application/system monitoring architecture and development tools
• Skilled in large ERP implementations in the areas of hosted and premise design tech, solution development and implementation.
• Skilled in technical infrastructure, network/system operations, hardware capacity and high availability solutions
• Skilled in monitoring and managing application performance
• Skilled in identifying, analyzing, and resolving technical application and architecture problems
• Skilled in scripting to automate processes
• Skilled in anticipating and resolving conflict
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Ability to work with limited supervision
• Skilled in communicating effectively verbally and in writing
• Skilled in listening and understanding information verbally and in writing
• Ability to anticipate, identify, analyze and resolve conflict and problems

• Bachelor s Degree in a related field
• Directly related experience may substitute for education
• Four years of Enterprise Application Integration AND/OR Security Administration experience
• Experience in virtual server software, specifically VMware preferred
• Experience in cloud architecture preferred
• Linux experience preferred.
• Oracle, SQL, PL/SQL or similar scripting experience preferred
• ERP implementation experience preferred