Billing Specialist

Summary:

The Billing Clerk is responsible for customized invoice submission for large, complex commercial customer assignments. This includes submission in third party portals, customized spreadsheets, email, and some postal mailed invoices. This role should provide timely and accurate invoicing to our large commercial customers daily, monthly, quarterly, and yearly (per contract agreement terms). Responsible for monthly reconciliation reports via tracking sheets to ensure all invoices have been submitted within the billing month.

Job Responsibilities:

Perform all tasks related to processing special handling invoices for large, complex commercial customers

Maintain third party billing portals

Communication with cross functional internal teams related to customer account status will be required

Communication with various large commercial customers regarding account status

Maintain strong customer relationships through effective communication

Perform and maintain account billing reconciliations for customers

Investigate and resolve any irregularities or inquiries timely and accurately

Provide documentation to customers or cross functional teams requesting invoices, statements, etc.

Maintain sensitive customer financial information and organized financial records, electronically

Recommend improvements for invoicing processes

Researches and resolves second and third level customer inquiries

Develop key relationship with cross functional teams to mitigate invoicing errors

Administrative duties as needed.

Summary:

The Billing Clerk is responsible for customized invoice submission for large, complex commercial customer assignments. This includes submission in third party portals, customized spreadsheets, email, and some postal mailed invoices. This role should provide timely and accurate invoicing to our large commercial customers daily, monthly, quarterly, and yearly (per contract agreement terms). Responsible for monthly reconciliation reports via tracking sheets to ensure all invoices have been submitted within the billing month.

Job Responsibilities:

● Perform all tasks related to processing special handling invoices for large, complex commercial customers

● Maintain third party billing portals

● Communication with cross functional internal teams related to customer account status will be required

● Communication with various large commercial customers regarding account status

● Maintain strong customer relationships through effective communication

● Perform and maintain account billing reconciliations for customers

● Investigate and resolve any irregularities or inquiries timely and accurately

● Provide documentation to customers or cross functional teams requesting invoices, statements, etc.

● Maintain sensitive customer financial information and organized financial records, electronically

● Recommend improvements for invoicing processes

● Researches and resolves second and third level customer inquiries

● Develop key relationship with cross functional teams to mitigate invoicing errors

● Administrative duties as needed.