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Product and Client Relations Manager

Salary undisclosed

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Job Description

Job Description

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live-streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in northern New Jersey.

We are seeking a collaborative and client-centric Product and Client Relations Manager to join our growing team.

Nurture and extend relationships with clients who host EarthCam tourism live-streaming content, from small businesses to world-leading resorts, destinations & attractions

Present and influence decision-making, business rationale and key findings for leadership

Ensure clients receive appropriate EarthCam resources from different departments including technical, sales, marketing and PR

Manage/curate and strategically expand our public camera network

Advocate for new features and functions for websites and apps that help clients deliver live-streaming content to end users

Seek out opportunities for growth and revenue generation built around EarthCam s current live camera network

Expand into new markets and growth verticals, in collaboration with sales team, while responding to bids and RFP s

Use CRM tools to document and track progress and communication cadence with clients

Manage media outreach for key industry press and product launches

Manage messaging, coordination and logistics for integrated marketing campaigns

Win strong industry placements both paid and organic, and generate regular reports

Drive website engagement, increase adoption, reduce churn, and manage upgrade strategy throughout the customer journey

Track health metrics for existing clients, while monitoring top-of-funnel campaigns for new business

Attend industry events, trade shows as needed

Requirements

Who YOU Are

Aptitude to explain and communicate technical functions and features

Strategic thinker who can drive ongoing processes while managing tactical change

High EQ, able to work effectively at all levels within organizations and with partners

Understanding of marketing, PR, sales and client development

Well versed with brand building, brand equity and relevant metrics

Results-focused, detail-oriented mindset

Self-starter with consistent record of successfully kick-starting new initiatives and driving complex issues through analysis and resolution

Excellent written and communications skills

Ability to handle several initiatives and shift priorities as needed

Qualifications

10+ years B2C or B2B experience

Bachelor s degree in Marketing, Communications, or other relevant field

Previous experience in any of the following industries: tourism, commercial real estate, hospitality, international business, etc.

Experienced in building B2C experiences by digging into customer needs, research, and data

Familiarity with experience design, including customer validation techniques and user research.

Benefits

What We Offer

The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:

Health insurance (Single coverage 100% paid for by company)

Dental and vision insurance

401K Plan (with aggressive company matching)

Paid time off, plus paid holidays

Regular free breakfasts, lunches and snacks

Bicycles to ride around campus

Team BBQs and annual company Olympics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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