Solutions Architect

ComResource is looking for a Solutions Architect (SaaS).

We are seeking an experienced Solutions Architect (SaaS) to lead the identification, implementation, and optimization of software solutions for our General & Administrative (G&A) functions and workplace technology. The ideal candidate will have a strong background in software evaluation, integration, and process automation, with a focus on enhancing efficiency across various business and technical operations.

Responsibilities:

Solution Identification & Evaluation:

• Automation Tools: Evaluate and implement automation solutions to streamline routine administrative tasks. Identify opportunities to automate processes across various G&A functions.
• Document Recognition: Research and deploy document recognition tools that can automatically scan, classify, and extract data from various document types, improving data accuracy and reducing manual entry.
• Mail Management: Implement solutions for automating and managing mail, including digital mailrooms and automated sorting and distribution systems.
• FOIA (Freedom of Information Act) Management: Identify and integrate software solutions to manage and process FOIA requests efficiently, ensuring compliance and timely responses.
• PDF Manipulation: Select and deploy tools for advanced PDF manipulation, including editing, merging, splitting, and converting documents to meet organizational needs.
• Exhibit & Document Merging: Implement solutions that facilitate the merging of exhibits and documents for legal, compliance, or administrative purposes, ensuring accuracy and ease of use.
• Page Extraction: Deploy tools for efficient page extraction from large documents, enabling quick access to specific sections or information.
• E-Signature Platforms: Identify and implement an e-signature platform to streamline document signing processes, ensuring security and compliance with legal standards.
• Automated Translations: Integrate automated translation tools to support multi-language document handling and communication, enhancing global collaboration.
• Augmented GenAI Automations: Explore and implement Generative AI-based automation tools to further enhance productivity in document generation, content creation, and administrative processes.
• Document Generation: Deploy tools for automated document generation, enabling quick and accurate creation of standard forms, contracts, and other necessary documents.

Implementation & Integration:

• Lead the end-to-end implementation of selected solutions, including software setup, configuration, and integration with existing systems.
• Collaborate with IT and other departments to ensure seamless integration of new tools into the company s technology stack.
• Develop custom scripts or applications as needed to support integration and automation efforts.
• Ensure all implemented solutions comply with security, data protection, and regulatory requirements.

Documentation & Training:

• Support the creation of detailed documentation for each implemented solution, including user guides, process flows, and troubleshooting steps.
• Assist in technical training to staff on new systems and tools, ensuring a smooth transition and effective usage.

Continuous Improvement:

• Monitor the effectiveness of implemented solutions, receiving feedback from Business Analysts, Product Owners, users, and stakeholders to identify areas for improvement.
• Stay up-to-date with emerging technologies and trends in automation, AI, and G&A software, recommending new tools and solutions as appropriate.
• Optimize and upgrade existing systems to keep pace with organizational growth and evolving business needs.

Essentials:

• Bachelor s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• 5+ years of experience in systems administration, business technology management, software implementation, solutions architecture, or a related role, with a focus on seamless implementation of third-party software.
• Strong understanding of automation tools, document management systems, collaboration suites, and CRM platforms, including integration services through APIs.
• Experience with document recognition, PDF manipulation, e-signature platforms, and/or automated translation tools.
• Familiarity with Generative AI applications in automation and document generation.
• Excellent problem-solving skills and attention to detail.

Desired:

• Experience with Salesforce or other CRM systems.
• Proven experience architecting and implementing numerous cloud-based solutions and SaaS platforms.
• Familiarity with Power Platform, Azure Logic Apps, and Azure Data Factory.
• Competency in SQL and/or other related programming/scripting languages to enable successful integration.

Req ID: RB621303830