DHCF is looking for a Senior Cram Business Analyst, you will be responsible for working closely with the DCAS technical workstreams and functional team.

DHCF is looking for a candidate who must be customer service oriented, have strong interpersonal skills, and possess the ability to multi-task when required. Excellent verbal, written and presentation skills are a mandatory requirement.

As a Senior Cram Business Analyst, you will be responsible for working closely with the DCAS technical workstreams and functional team in order to assess current challenges and identify opportunities of business process improvement via system design and modernization efforts. The Analyst will be required to evaluate current processes and recommend areas for improvement and optimization. The role will require prior experience of working with Medicaid, SNAP/TANF and other Social Services programs. Prior experience working with the Cram software product or other COTS (Commercial Off The Shelf) products is highly preferable.

The resource will become an integral part of the DCAS Team, making every problem associated to the platform a problem of their own and will demonstrate the required initiative and critical thinking abilities necessary to resolve all problems and challenges accordingly.

Must have experience using Cram Global Income Support and HealthCare Reform Business Application Suite

Must have experience in Data Analysis and data presentation

Experience in planning and leading JAD sessions and creatingfunctional design documents

Excellent interpersonal skills, verbal, and writtencommunication skills

Understanding of design and development concepts and familiaritywith design patterns and the SDLC

A strong ethical foundation, capable of thriving in anenvironment and culture where honesty, integrity, and accountability are corevalues

A collaborative spirit, a team orientation, and a willingnessand desire to contribute to the success of others

Responsibilities

Provide status reporting, quality assurance monitoring andensure adherence to procedures

The Business Analyst serves as a liaison between project teams,and vendors ensuring that everyone is aligned with the project goals andrequirements.

Review the Triage defect that gets raised from the Productionenvironment, prioritize, and groom the backlog

Review and validate deliverables submitted by the vendors

Data analysis and create the metrics for all the CSL ticketsraised by the end customers

Quality Control of all the technical workstreams

Define and maintain the end-to-end process for functional Batchexecutions

Documentation and Governance by maintaining comprehensivedocumentation for project transparency, compliance, and knowledge management.

Draft Standard Operating Procedures

Prepare technical team presentations

As a Business Analyst you will provide system analysis,development, and production support

The Cram Business Analyst will design functional approaches tocustomize functionality using the Cram Business Application Suite

The Business Analyst is also a lead team member in the planningand execution of testing, training, support of user testing and customersupport post implementation

Lead requirement gathering sessions, according to agree uponproject scope for various areas of the application

Participate in/lead systems analysis and gap analysis

Produce client-approved deliverables required in standard project development including functional requirements, training content, job aids, use cases, requirements traceability matrix, test cases and plans

Support team members through the development and testing of your functional designs

CONTRACT JOB DESCRIPTION

Responsibilities:

1. Coordinates IT project management, engineering, maintenance, QA, and risk management.

2. Plans, coordinates, and monitors project activities.

3. Develops technical applications to support users.

4. Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.

5. Provides training for system products and procedures.

6. Performs application upgrades.

7. Performs, monitoring, maintenance, or reporting on real- time databases, real- time network and serial data communications, and real-time graphics and logic applications.

8. Troubleshoots problems.

9. Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements:

Bachelor's degree in Information Technology or related field or equivalent experience

Skill	Required /Desired	Amount	of Experience
16+ yrs. planning, coordinating, and monitoring project activities	Required	16	Years
16+ yrs. leading projects, ensuring they are in compliance with established standards/procedures	Required	16	Years
Experience in Information Tech Project management and analytical skills on a mid-large scale IT project with a particular focus on the Change Mgmt.	Required	10	Years
Experience designing job aids and training scripts for both external and internal audiences	Required	8	Years
Experience in Business Process Design and analytical skills	Required	8	Years
Curam Experience	Required	7	Years
Data analytics experience	Required	7	Years
Proven ability to design and execute communication plans and work with internal and external staff in a diverse multi-tiered environment	Required	5	Years
Experience with designing and implementing an accurate metric measuring system to gauge acceptance and knowledge of training sessions and manuals	Required	5	Years
Experience in efficiently utilizing the Microsoft Office suite, especially (Power Point, Excel, Word; Visio)	Required	4	Years
Training lead role, working as the liaison between stakeholders in the design&development of computer system and policy training presentation material Required 4 Years Exp. developing, maintaining and administering online learning, stand-up training and knowledge transfer through other methods Required 4 Years Exp. producing and editing written documentation where appropriate for online learning, stand-up training and knowledge transfer Required 4 Years Experience operating in a Health Care related IT System Highly desired 2 Years Experience using project tracking tools such as Jira and SharePoint Nice to have 2 Years Excellent communication skills (Written & Verbal) and time- management ability Required 1 Years Experience working on an IT project or a COTS package implementation Required 3 Years Bachelor's degree in IT or related field or equivalent experience Required 2 Years

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