Major Incident Manager

The Major Incident Manager is responsible for managing and coordinating all activities required to respond to major incidents. This role ensures that incidents are resolved efficiently and effectively, minimizing impact on business operations and ensuring high levels of service availability. The Major Incident Manager will work closely with various IT teams, stakeholders, and third-party vendors to drive incident resolution and continuous improvement.
Key Responsibilities:

• Incident Management: Lead the response to major incidents, ensuring timely resolution and communication with stakeholders.
• Coordination: Coordinate with IT teams, vendors, and other stakeholders to ensure effective incident resolution.
• Communication: Provide regular updates to senior management and stakeholders on the status of major incidents.
• Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions.
• Documentation: Maintain detailed records of incidents, actions taken, and outcomes.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance incident management practices.
• Training: Provide training and guidance to IT staff on incident management processes and best practices.

Eligibility requirements apply to some benefits and may
depend on your job classification and length of employment. Benefits are
subject to change and may be subject to specific elections, plan, or program
terms. If eligible, the benefits available for this temporary role may include
the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax
contributions available
Life Insurance (Voluntary Life & AD&D for the
employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.