VP, Business Insurance Technology - Management & Operations

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$188,600.00 - $301,900.00

Target Openings
1

What Is the Opportunity?
At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of operational excellence and efficiency enabled by innovative technology. In this multi-faceted role, you will be at the center of strategic planning, driving initiatives, and leading operations that shape the future of our Business Insurance Technology (BI Tech) federated agile organization.

You will lead a diverse and dynamic team, overseeing critical functions such as end-to-end applications management via managed services, efficient mainframe operations, continuous improvement including production control room and release management, metrics and reporting to ensure performance of KPI's and Objectives Key Results (OKR's), and ensuring adherence to enterprise risk, cyber and technology currency objectives.

As a strategic partner to senior leadership across BI Tech, Enterprise Tech, BI Operations, and Strategic Planning & Execution organizations, you will collaborate closely with the BI CIO and Senior Leadership team to define and deliver key business and technology outcomes. Your leadership will be instrumental in ensuring operational excellence, fostering a strong controls environment, and aligning our tech strategy with the company's overall business goals.

This role offers the chance to influence key decisions, drive impactful change, and build a high-performing organization that values diversity, innovation, and continuous improvement. If you are a collaborative leader with a passion for technology and a proven ability to drive results, this is the perfect opportunity to take your career to the next level and make a significant impact at Travelers.
What Will You Do?

• Strategic Leadership and Coordination:
  • Work closely with the BI Tech CIO and Senior Leadership to ensure seamless cross-functional execution of the tech strategy, foster strong communications, and enhance the overall effectiveness of the organization.
  • Serve as strategic partner to Enterprise Tech, BI Operations, and the Strategic Planning & Execution organizations.
  • Collaborate to inform and oversee key objectives including Workforce and Sourcing Strategies, Enterprise Technology Strategic Demand, and Risk, Cyber and Compliance policies.
  • Develop, implement, and monitor operational strategies that align with BI Tech's goals.

• Management & Operations - lead Tech Management & Operations functions & teams, including:
  • Application Managed Services: Based on application lifecycle, manage outcomes-based sourcing agreements for end-to-end execution and delivery for over 200 BI applications.
  • Mainframe Ops: Ensure operational excellence for common mainframe components, security, engineering, and enterprise technical expertise.
  • Release: Ensure quality of monthly & off-version releases, migration processes & lower environment support
  • Control Room: Drive operational excellence across BI's Federated Agile Model for technology health through KPI monitoring and root cause/preventative actions coordination.
  • Metrics & Reporting: Advance single source of truth for insightful and transparent dashboards, reporting and metrics for both BI Tech and for BI Operations KPI reporting.
  • Governance: Coordination of reporting metrics and content for BI Tech, BI Ops and Int'l Tech operating reviews.
  • Sourcing: Ensure BI Tech follows Enterprise Strategic Sourcing strategies, processes, and practices
  • Tech Currency & Compliance: Reduce risk of running out-of-date, unsupported, or non-compliant software ensuring BI's federated teams implement enterprise demand and tech sustainability requirements.
  • BI Application Portfolio: Leverage and extend tools to ensure BI application portfolio is compliant with Portfolio Management expectations and provide insightful, accurate information when evaluating key technology strategies.
  • BI Risk and Cyber: Ensure a strong controls environment. Partner with Enterprise and BI Risk leaders to deliver BI roadmap to extend and assure our risk management capabilities across both our application portfolio and by our federated teams. Inform and implement risk management practices including Business Resiliency, Governance/Audit, Tier 1 adherence, Access & Provisioning, Vendor Management, Cyber Policies and Data Protection.

What Will Our Ideal Candidate Have?

• Bachelor's Degree in Computer Science or a related field
• Experience in a similar highly collaborative technology leadership role, P&C industry experience is a plus.
• Experience in developing and planning effective strategies, with the ability to implement those strategies.
• A proven track-record as a leader who is well-respected and influential, with the ability to coach and develop team members and strategically align resources to accomplish objectives.
• Experience in tech management disciplines including Application Management, Operational Excellence, Risk & Cyber, Tech Management & Currency, Tech Analytics & Reporting, and Strategic Sourcing
• Strong business and technology acumen, with the ability to problem-solve, influence, and operate strategically.
• Able to create and manage within budget and actively manage to total cost objectives.
• Demonstrated ability to apply knowledge of current technology trends and techniques to strategically position the business and formulate solutions for complex problems at scale.
• Able to articulate the vision, tell the story, and lead change.
• Able to manage time and competing priorities, understanding how priorities fit within organizational objectives.
• Experience building a high-performing organization fostering an inclusive team environment that encourages diversity of thought, collaboration, and innovation leveraging the unique talents of others to enhance organizational effectiveness.
• Perform other duties as assigned.

What is a Must Have?

• A minimum of 7 years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated required.
• A minimum of 4 years of people management experience required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

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