Salesforce Administrator/Product Owner

One of Wripple's clients, a global airline company, is looking for a a dynamic and experienced Salesforce Admin/Product Owner to join our team. In this role, you will be responsible for driving the strategy, design, and implementation of Salesforce solutions that meet the business needs of our organization. Your time will be shared between Salesforce Admin responsibilities and acting as the primary liaison between stakeholders, end-users, and the technical team, ensuring that the Salesforce platform is effectively utilized to support and enhance our business processes.

This position will work closely with internal and external stakeholders including Field Sales, Sales Development, B2B Marketing, Sales Communications, Sales IT and Alliance Partners to ensure the successful launch of technical solutions that drive revenue growth and elevate our relationships with our agency and corporate customers.

Overview: This is a 12 month 40 hours/week contract role with opportunities to extend. Must be ATL-based and open to 3 days/week onsite.

Responsibilities:

• Develop and communicate the product vision and strategy for Salesforce, aligning with business goals and objectives

• Prioritize and manage the product backlog, ensuring that the highest value features are delivered in alignment with stakeholder needs

• Collaborate with business stakeholders to gather, document, and prioritize requirements

• Act as the voice of the customer, ensuring that the delivered product meets the expectations and needs of the users

• Work closely with Salesforce developers, administrators, and architects to design scalable and efficient solutions

• Deliver Salesforce features and customizations following best practices and aligned with the overall product strategy

• Lead the development and implementation of Salesforce projects, from initiation to delivery

• Define project scope, objectives, and timelines, and monitor progress against goals

• Develop and execute strategies to drive user adoption and ensure successful implementation of Salesforce features

• Provide training and support to end-users, ensuring they have the knowledge and tools needed to utilize Salesforce effectively

• Monitor Salesforce performance and user feedback, identifying areas for improvement and optimization

• Stay up to date with Salesforce releases, new features, and industry trends, and recommend enhancements to the platform

Qualifications:

• 3-5 years of experience as a Product Owner or similar role, with a focus on Salesforce

• Proven experience in managing the end-to-end lifecycle of Salesforce implementations and enhancements

• Embraces diverse people, thinking and styles

• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders

• Strong analytical and problem-solving skills, with a focus on delivering value-driven solutions

• Experience with Agile methodologies and tools, such as Jira or AgileOne

• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Bachelor's degree in business, Information Technology, or a related field

· Certified Scrum Product Owner certification

· Understanding of AWS cloud technology platform and services

· General knowledge of client’s markets and competitive market position

• Salesforce certification(s) such as Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, or Salesforce Certified Platform App Builder is a plus

ABOUT WRIPPLE:

Wripple is the first Agency Services Platform that connects clients with independent talent to create teams that thrive in an on-demand world. Our platform allows clients and talent to achieve speed, flexibility, and control of their projects and business.

Our mission is to provide clients, talent, and partners the freedom to do their very best work through a new platform that enables smart team building by matching organizations with proven on-demand digital marketing & experience talent.

Wripple is continuously looking for the highest quality independent talent. Our platform provides freelancers with a complete operating system to land verified opportunities and focus on doing great work.

There is absolutely no cost to be a member of Wripple. The process is simple. If you have the background for this specific role, please send your resume through the LinkedIn application process.

If you are not a direct match for this role, you can be considered for other opportunities by applying here: https://www.wripple.com/apply-to-join. After applying, you’ll be invited to interview and if your background is a match for the type of roles we have at Wripple, you’ll be approved to join our talent marketplace.