PROGRAM MANAGER (REMOTE)
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Job Type
Full-time
Description
MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Program Manager is responsible for developing, managing, and continually improving upon OCHIN systems, processes, and tools to support our members. The Program Manager with OCHIN management to define program goals and works across OCHIN teams to provide leadership and oversight for all activities contributing to those goals. This position is responsible for acting as the voice of the program and for ensuring that stakeholders, processes, and communication are all aligned in support of program goals.
The Program Manager, Own Your OCHIN is responsible for the successful execution and continuous development of the Own Your OCHIN and Best Practice Programs. This role will lead activities and projects designed to support member success within OCHIN. Specifically, the Program Manager will lead OCHIN’s cross-functional best practice pod work to design toolkits that help members understand and deploy the systems, structures, technical tools, processes, and people needed to achieve high-quality outcomes. They will manage execution and coordination of program goals to ensure pods are delivering on strategic outputs. This includes curating pod agendas, managing tasks and follow ups, meeting deadlines, and creating communications to drive clarity into the program.
The Program Manager will also help define member success through the Own Your OCHIN and will work with key stakeholders across the organization to maintain a set of key performance indicators that describe member performance with OCHIN.
The Program Manager, Own Your OCHIN works with leadership to define program goals and work across OCHIN teams to manage activities and projects contributing to those goals. They are a results-oriented individual with the ability to work cross functionally with key stakeholders, including members, to ensure all are aligned in support of program activities and projects and are on task to meet defined goals. This position is responsible for communicating throughout the organization to ensure that stakeholders and processes are all aligned in support of program activities, projects, and goals.
The Funder Relations & Grant Compliance Program Manager leads coordination among multiple departments to ensure grant compliance and to manage positive relationships and effective communication with OCHIN’s grant and subsidy funders. This role will report to the Director of Development and will focus primarily on providing leadership and support to OCHIN’s publicly funded programs, but may also support private (foundation or corporate) grants of higher complexity and funding ranges. The Program Manager will help ensure an effective transition from grant award to implementation by convening all internal involved stakeholders (e.g., development, operations/implementation team, finance, PnC, Marcom, legal and others as relevant) and outlining grant requirements and distribution of roles and responsibilities. During the course of the grant or subsidy program, the Program Manager will provide grant compliance technical assistance and will monitor program progress against commitments to the funder and other partners. As needed, they will raise any issues with leadership and proactively offer options to address said challenges. The PM will also be the key communicator (along with the Director of Development) back to the funder and will lead communication around grant progress and any need to re-negotiate grant terms. The PM will work to build a positive relationship with the funder. They will also support capturing and sharing internally key grant metrics, progress and lessons learned. The PM will also facilitate effective grant close out processes in coordination with other respective departments.
Essential Duties
#Clinical
#Quality Assurance
#Program Manager
Requirements
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work From Home Requirements Are
Equal Opportunity Statement
OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
Salary Description
min-$89,836 mid-$116,786 max-$143,737
Full-time
Description
MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Program Manager is responsible for developing, managing, and continually improving upon OCHIN systems, processes, and tools to support our members. The Program Manager with OCHIN management to define program goals and works across OCHIN teams to provide leadership and oversight for all activities contributing to those goals. This position is responsible for acting as the voice of the program and for ensuring that stakeholders, processes, and communication are all aligned in support of program goals.
The Program Manager, Own Your OCHIN is responsible for the successful execution and continuous development of the Own Your OCHIN and Best Practice Programs. This role will lead activities and projects designed to support member success within OCHIN. Specifically, the Program Manager will lead OCHIN’s cross-functional best practice pod work to design toolkits that help members understand and deploy the systems, structures, technical tools, processes, and people needed to achieve high-quality outcomes. They will manage execution and coordination of program goals to ensure pods are delivering on strategic outputs. This includes curating pod agendas, managing tasks and follow ups, meeting deadlines, and creating communications to drive clarity into the program.
The Program Manager will also help define member success through the Own Your OCHIN and will work with key stakeholders across the organization to maintain a set of key performance indicators that describe member performance with OCHIN.
The Program Manager, Own Your OCHIN works with leadership to define program goals and work across OCHIN teams to manage activities and projects contributing to those goals. They are a results-oriented individual with the ability to work cross functionally with key stakeholders, including members, to ensure all are aligned in support of program activities and projects and are on task to meet defined goals. This position is responsible for communicating throughout the organization to ensure that stakeholders and processes are all aligned in support of program activities, projects, and goals.
The Funder Relations & Grant Compliance Program Manager leads coordination among multiple departments to ensure grant compliance and to manage positive relationships and effective communication with OCHIN’s grant and subsidy funders. This role will report to the Director of Development and will focus primarily on providing leadership and support to OCHIN’s publicly funded programs, but may also support private (foundation or corporate) grants of higher complexity and funding ranges. The Program Manager will help ensure an effective transition from grant award to implementation by convening all internal involved stakeholders (e.g., development, operations/implementation team, finance, PnC, Marcom, legal and others as relevant) and outlining grant requirements and distribution of roles and responsibilities. During the course of the grant or subsidy program, the Program Manager will provide grant compliance technical assistance and will monitor program progress against commitments to the funder and other partners. As needed, they will raise any issues with leadership and proactively offer options to address said challenges. The PM will also be the key communicator (along with the Director of Development) back to the funder and will lead communication around grant progress and any need to re-negotiate grant terms. The PM will work to build a positive relationship with the funder. They will also support capturing and sharing internally key grant metrics, progress and lessons learned. The PM will also facilitate effective grant close out processes in coordination with other respective departments.
Essential Duties
- Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization’s strategic goals and initiatives
- Identify, scope, and lead activities and projects to help achieve program goals.
- Cultivate, build, and maintain excellent relationships with internal and external program stakeholders to enhance awareness of and, as appropriate, build participation
- Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization’s strategic goals and initiatives
- Continuously monitor and seek to improve implementation and adoption rates for new and existing tools, devices, technologies, and functionality which support program goals.
- Provide excellent customer satisfaction and responsiveness, creating high satisfaction.
- Processes and program are continuously evaluated for improvement opportunities, and improvements are achieved successfully
- Communicate widely, regularly, and proactively about the program to all internal and external stakeholders.
- Use project management techniques to lead and coordinate the prioritization and execution of program tasks and activities.
- Prepare and deliver presentations and trainings regarding program structure, goals, effectiveness, and outcomes.
- Act as the primary point of communication for questions and inquiries about the program, internally and externally
- Actively seek opportunities for program activities and projects to bring increased value to OCHIN members and customers
- Other duties as assigned
- Set, evaluate, and update program goals in partnership with OCHIN leadership
- Lead day-to-day operations of OCHIN best practice pods, including setting agendas for each Pod meeting, capturing notes, and coordinating follow up on actions.
- Lead OCHIN’s cross-functional best practice pod work to design toolkits that help members understand and deploy the systems, structures, technical tools, processes, and people needed to achieve high-quality outcomes.
- Stay current on upcoming changes to OCHIN Epic and integrated third-parties.
- Actively seek opportunities for program activities and projects to bring increased value to OCHIN members and customers
- Partner with other stakeholders to lead analysis work to determine high performers and lower performers within the OCHIN network.
- Partner with other stakeholders to curate Own Your OCHIN packets for members that outline performance and areas of opportunity
- Define member success through the Own Your OCHIN and will work with key stakeholders across the organization to maintain a set of key performance indicators that describe member performance with OCHIN.
- Work through existing internally and externally facing communication venues to disseminate information and updates about program activities and projects.
- Steward data governance and integrity through detail-oriented tracking of data.
- Lead coordination between multiple internal departments to facilitate a successful transition from grant/subsidy award to implementation to close out (e.g., through convening kick-off meetings, regular check-ins and effective documentation of grant/subsidy information)
- Coordinate with Proposal Managers to support future grant renewals
- Document, provide technical assistance and communicate clearly around grant/subsidy program compliance requirements and funder expectations
- Monitor OCHIN’s overall publicly funded (non-research) grant/subsidy portfolio for compliance, program progress and upcoming renewal/contract end dates
- Build positive relationships with OCHIN’s core public funders through regular communication, meetings and timely updates on grant progress and any challenges that need to be addressed
- Develop and refine internal processes to foster effective information sharing and adherence to grant/subsidy compliance requirements
- Maintain a strong knowledge base of changing funder requirements and priorities and share knowledge internally with impacted parties
- Provide training, technical assistance and onboarding to new staff/new grant teams as needed
- Lead coordination around solicitating changes to grant agreements, staffing patterns and funder budgets
- Capture and help disseminate grant/subsidy program key metrics and lessons learned
- Identify and raise with leadership any major grant/subsidy program compliance or implementation issues in coordination with participating directors
#Clinical
#Quality Assurance
#Program Manager
Requirements
- Bachelor’s or equivalent relevant combination of education and experience
- Bachelor’s degree in healthcare administration, business administration, public administration, program or project management, IT, health informatics, or a related field is preferred.
- A minimum of six (6) years of experience in similar or relevant role; seven-eight (7-8) years of applicable experience is desired.
- Demonstrated experience leading and building strong functional teams, preferably in a program or project management environment.
- Demonstrated experience in program design, development, and/or management.
- Demonstrated experience working in a healthcare environment and a strong knowledge of healthcare systems
- Working Knowledge of Epic EMR Software/clinical knowlege of Epic preferred.
- The ideal candidate will be a focused, organized, and detail-oriented self-starter and will have applicable experience working within a fast-paced organization
- We seek candidates who are mission-driven, proactive, and flexible, and who are able to build strong, successful relationships and partnerships
- The ideal candidate will have a passion for working with and developing people, both personally and professionally
- For this role, the ideal candidate will be a systems thinker who can rely on his or her on sound judgement and decision-making skills to develop process, build systems for learning, and operationalize system changes
- A proven ability to translate organizational vision and priorities into an actionable, measurable plan
- Demonstrated excellence in facilitation, coaching, and change management skills
- Proven success in internal and external relationship management with all levels of expertise from administrative to executive
- Excellent communication skills, with the ability to communicate effectively across a wide spectrum of audiences
- Familiarity with improvement methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting
- Strong training and/or presentation skills
- Excellent interpersonal, intercultural, and customer service skills
- Technical aptitude to fully understand and obtain the knowledge required to effectively collaborate with members and payers
- At least three (3) years of experience in grant management and/or grant post-award support/compliance, including understanding of full grant cycle key processes and milestones.
- Knowledge of and experience with major federal funders, including grant compliance requirements.
- Strong verbal and written communication skills.
- Ability to distill complex issues and concepts into easy-to-understand next steps.
- Strong relationship building skills and ability to convene groups.
- Excellent communicator with the ability to successfully communicate with a wide range of roles and internal and external stakeholders.
- Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution.
- Experience with facilitation and change management.
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work From Home Requirements Are
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
Equal Opportunity Statement
OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
Salary Description
min-$89,836 mid-$116,786 max-$143,737
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