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Support Technician (Remote)

Salary undisclosed

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Job Description

Job Description

If you are a customer service all-star, this Support Technician role is your opportunity to shine!

Join our diverse and dynamic team to

  • Provide technical assistance with regards to computer hardware and software issues
  • Provide on-site support as needed
  • Resolve client challenges remotely via phone, chat or email
  • Track customer issues and resolutions in our ticketing system
  • Update and maintain client information or documentation in our systems

Qualifications:

  • Previous experience in IT, specifically Tier 2 help desk
  • Previous Call center experience required
  • Managed Service provider experience preferred
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
Company Description
Why work for us?

Because we know our team is our greatest asset!

It is only with dedication to our employees that we can continue to serve our clients, so our greatest investment will be you!

Part of our devotion to our employees includes investing in their well-being and growth.

Company Description

Why work for us?\r\n\r\nBecause we know our team is our greatest asset! \r\n\r\nIt is only with dedication to our employees that we can continue to serve our clients, so our greatest investment will be you!\r\n\r\nPart of our devotion to our employees includes investing in their well-being and growth.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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