Young Adult Youth Program (YAYP) Program Manager

JOB TITLE: Young Adult Youth Program (YAYP) Program Manager

EMPLOYMENT TYPE: Full-Time

REPORTS TO: Assistant Executive Director

LOCATION: Brooklyn and Queens Offices

SCHEDULE: Monday – Friday, 10AM – 6PM; 4 days onsite, one day remote

SALARY: $62,500

ABOUT AAFSC:

The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, AAFSC has developed cultural and linguistic expertise in serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities. AAFSC promotes mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We help prevent child abuse, and work to end domestic- and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we help lift up the voices and needs of under-represented communities and champion gender-, racial-, restorative-, and immigrant justice.

JOB SUMMARY:

The Program Manager oversees AAFSC’s Young Adult and Youth Program (YAYP), which provides academic support, college and career pathway guidance, and group-based enrichment programming to youth and young adults, with a particular emphasis on serving NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian youth. The Program Manager will oversee day-to-day program operations carried out by seven part-time Program Coordinators and ensure delivery of the program’s core offerings.

• One-on-one academic, tutoring, advising, and mentoring
• Gender-based support groups that foster a safe space for young adult ages 14+ to learn, grow, build healthy relationships, develop positive understandings of gender, and thrive. They include:
• Audacious Young Women of Action (AWAY – meaning ‘Yes!’ in Arabic); in Brooklyn and Queens
• MENar (meaning ‘beacon of light’ in Arabic); in Brooklyn
  

The Program Manager will maintain a caseload of tutoring clients and co-facilitate one or more groups.

In addition to the oversight of day-to-day program operations, the Program Manager will plan and carry out strategies for recruiting and maintaining a thriving and enthusiastic base of participants, develop and foster partnerships with schools and other community- or faith-based organizations and proactively guide program priorities to meet the needs of AAFSC’s communities. A successful Program Manager will be passionate about working with students from underserved communities, display strong aptitude for coaching and mentoring youth, be highly organized, possess strong leadership and interpersonal skills, and work effectively both independently and as part of a team.

A commitment to immigrant, refugee, and low-income communities is essential for success in this role. Additionally, this role will supervise 5-7 Program Coordinators & Facilitators and provide overall strategic vision for the Young Adult & Youth Program.

DUTIES AND RESPONSIBILITIES:

• Provide overall strategic vision and manage all program responsibilities for the Young Adult & Youth Program.
• Supervise and coach 5-7 Program Coordinators & Facilitators.
• Remain abreast of funder requirements and monitor and ensure program outputs are in line with required deliverables.
• Manage team performance and provide effective direction, constructive feedback, and coaching.
• Prepare meeting agendas, facilitate team meetings, and ensure team members are meeting expected deliverables and tasks.
• Ensure program activities are documented completely and accurately, and leverage program metrics to track and improve program performance.
• Prepare and participate in funder site visits and reporting tasks.
• Prepare monthly internal reports and inform executive leadership of program updates and challenges.
  
  

Strategic Planning

• Conduct holistic outreach and recruitment for AYWA, MENar, and academic enrichment sessions.
• Develop and carry out strategies to engage a thriving base of participants.
• Build partnerships with local schools, CBOs, religious institutions, and corporate partners to provide additional programming for participants.
• Use insights gained from conversations, focus groups, and meetings with young people and their families, allies, and community members to design, facilitate, and continuously refine a culturally responsive and trauma-informed program curriculum.
• Partner with other AAFSC programs to serve families collaboratively and holistically.
  
  

Other Duties And Responsibilities

• Participate in AAFSC meetings and internal and external trainings as assigned.
• Assist in preparation for site visits and external visitors.
• Ensure program maintains compliance through detailed documentation and collaboration with other AAFSC team members.
• Develop relationships with students based on respect and trust.
• Be a positive role model; engage and inspire students.
• Adhere to all organizational and program policies and procedures.
• Take attendance on a daily basis and make follow-up phone calls, and school outreach visits as necessary.
• Enter all participants and necessary participant information on internal database software and any required external databases.
• Perform other duties as assigned.
  
  

Background And Position Requirements

• Bachelor's degree required. Masters preferred.
• Three years of experience managing and working with youth or young adults in an academic or coaching capacity is preferred.
• Strong writing and communication skills required.
• Experience working with immigrant or low-income youth, or experience working with students in school or community-based settings, preferred.
• Excellent organizational, time-management, follow-up, and administrative skills with attention to detail.
• Self-starter with the ability to work independently, and as a part of a team.
• Bilingual fluency in English as well as one of the following languages is a plus: Arabic, Urdu, Bangla/Bengali, or another language.
• Computer skills in Microsoft Office suite and excellent writing skills are required
• Job contingent on pre-employment background check and fingerprint clearance
• U.S. Work Authorization required.
  
  

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.