Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
D

Customer Success Manager (CSM)

  • Full Time, onsite
  • D3 Security Management Systems
  • On Site Hybrid, United States of America
Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description
Salary:

Customer Success Manager (CSM)

  • Hiring for CSM positions (fully remote for candidates based in USA or Eastern Canada)
  • Hiring for CSM positions (on-site / hybrid based in our Vancouver, BC H.Q.)

D3 is a cutting-edge cybersecurity automation platform designed to ease the workload of busy teams. Thousands of users worldwide trust our software to improve their productivity and automate their security operations. Our clients include top brands, including numerous Fortune 500 and Global 2000 companies, as well as MSSP and MDR providers who rely on D3 to simplify the delivery of their managed security services.

About the Role

We are seeking an experienced and results-driven Customer Success Manager (CSM). While a background in cybersecurity is a plus, we re primarily looking for someone with a strong track record in customer success roles. As a CSM, you ll play a crucial role in driving the adoption of D3 s Smart SOAR solution, helping clients utilize D3 s unique features and capabilities, and helping clients achieve their goals. You ll act as a trusted advisor, providing guidance on best practices, implementation, and optimization of our platform.

What You ll Do

  • Understand customers objectives and challenges, by building strong relationships.
  • Drive customer adoption and satisfaction by providing proactive support, ensuring clients realize the full value of D3 Smart SOAR.
  • Lead onboarding sessions, including product training, to ensure smooth implementation and integration with existing tools.
  • Monitor customer health, identify risks, and take early corrective actions to ensure high retention and renewal rates.
  • Collaborate closely with sales, marketing, product, and support teams to align on customer needs and deliver an exceptional experience.
  • Gather and share customer feedback with internal teams to influence product roadmap and feature development.
  • Serve as the voice of the customer, advocating for their needs internally while helping them navigate product updates, new features, and improvements.
  • Analyze customer data to identify trends, usage patterns, and areas for improvement, offering recommendations for optimization.
  • Identify opportunities for customers to share their sentiments about D3 in online reviews, case studies, testimonials and presentations

What You ll Bring

  • Proven experience (3+ years) as a Customer Success Manager or in a related role, with a strong focus on customer satisfaction and relationship management.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
  • Problem-solving mindset, able to anticipate customer needs and provide tailored solutions.
  • Experience with customer lifecycle management, including onboarding, renewals, and upselling.
  • Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously.

Why Join Us

  • Opportunity to work with cutting-edge technology in the cybersecurity industry.
  • Collaborative work environment that values innovation and creativity.
  • Competitive compensation package with performance-based incentives.
  • Room for advancement within the company as we continue to expand.

If you re a natural leader who is passionate about customer success and eager to make an impact, we want to hear from you! Apply now to join our team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs

1d ago

RF Engineer
Access Laser
On Site, United States of America

Full Time, onsite, onsite

Salary undisclosed