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Genesys Cloud Engineer || Open for both FT and Contract || Hybrid at Alpharetta, GA

Salary undisclosed

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Genesys Cloud Engineer || Alpharetta, GA || Open for both FT and Contract

We need a Genesys IVR/ACD/Routing Engineer for one of our partner clients.

Immediate joiners highly preferred.

Technical Skills:

  • Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.
  • Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) Required.
  • Experience working with, building and reviewing interactive flows using Genesys Designer Required.
  • Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!
  • Experience with Genesys WFM/WFO to optimize contact center operations - is a plus.
  • Accustomed to collaborating with cross-functional teams, including IT, Operations Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.
  • Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.)

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