Human Resource Generalist

Job Summary

HR GENERALIST

Location: Austin, Chicago, Nashville, Atlanta, Philadelphia, Cincinnati

Division: Ticketmaster NA

Line Manager: Senior Manager, HR

Contract Terms: Permanent, Full-Time 40 hours a week, Exempt

THE TEAM

The HR Business Operations Team works closely with the non-Tech Lines of Business (LOB) across TM Global major markets including Canada, USA, UK and Ireland. Our team drives strategic alignment on HR practices to achieve business objectives while upholding Ticketmaster’s core values across the Fan Support; Support & Operations; Corporate functions; Portfolio Companies as well as the North American Regional Sales teams.

THE JOB

The Sr. HR Generalist role will be responsible for working with teams, people managers and key internal stakeholders to help shape and implement effective people strategies and activities within each LOB and across the broader organization, in partnership with Sr. HR Manager. It is expected that this role develops a strong understanding of Ticketmaster’s organizational strategy, culture, vision, mission, values, and strategic objectives in order to support Leaders achieve prioritized deliverables, ultimately aiding in Ticketmaster’s success.

The role’s primary function is to partner and support Leaders within their client alignment to develop creative solutions to mitigate challenges across their workforce. This requires a solution oriented and resourceful approach from an individual who has a demonstrated track record of providing support on implementing HR best practices leveraging integrated talent management and workforce planning strategies.

What You Will Be Doing

Talent Management

• Operate as the primary point of contact for assigned client groups to provide clarity to employees on questions surrounding policy, procedure, benefit plans, perks, LOA’s, etc., and escalate with internal Centers of Excellence (COEs), as needed.
• Provide support to Sr. HR Manager and various business leads on all aspects of talent management, organization design, role design, workforce planning, leadership development, and employee engagement.
• Conduct regular meetings with key people managers to remain abreast of current and future team activities to understand the success, challenges and objectives of the team and, support on all-people related matters.
• Provide guidance to Leaders on best practices related to organizational structure, design and fostering effective and inclusive environments for employees.
• Monitor on-boarding processes for LOB new hires and partner with the Shared Services team to escalate as needed.
• Identify and evaluate turnover and retention focus areas to mitigate voluntary attrition.
• Partner with Sr. HR Manager and the business team(s) to develop specific LOB strategies based on survey results and insights.
• Understand the basic elements of job design and coach people managers and employees on career development including the design of Development Plan.
• Maintain employee personnel files and other materials, information, documents, etc. that are shared regionally and globally.
• Take ownership and manage people data for dedicated client alignment.
  
  

Cross Functional HR Partnership

• Provide assistance to Sr. HR Manager on ad hoc issues as well as formal cycles related to promotions, bonus plans, and salary increases, including employee compensation equity and positions in need of re-evaluation.
• Act as liaison between employees and COEs regarding leaves of absence, and benefit programs and payroll.
• Support the Sr. HR Manager and local HR teams on rolling out new initiatives, policies and procedures that impact the future of work and other strategic HR endeavors, while providing additional support on other HR priority projects/programs.
• Provide guidance on the creation of job descriptions and job analysis.
• Partner with Shared Services to ensure proper processing of employee status change requests and paperwork for relevant client alignment.
• Ensure appropriate internal corporate teams as related to Benefits; Payroll; and IT are providing timely and thorough responses to employee inquiries.
• Advocate and support use of Workday as a primary source of all HR Administration.
  
  

Employee Relations

• Lead internal investigations of employee relations issues and resolve according to law, company policy and precedent, escalating to Sr. HR Manager and/or Legal, as required.
• Work in partnership with Business Leads on development and implementation of performance improvement plans as necessary, conflict resolution, up to and including terminations as appropriate.
• Ensure compliance with and communicate highlights to wider team of any legal or regulatory changes pertaining to labour, wage and hour, and employment laws, including manager communication/training.
  
  

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum of 3 years’ proven track record operating in an HR Generalist role.
• HR Management degree, or equivalent work experience.
• US HR Designation (or in progress) is considered an asset.
• Solid understanding of US employment legislation, in particular FMLA; FLSA; state pay transparency laws.
• Solutions-oriented approach.
• Creative, out of the box thinker.
• Optimistic outlook and attitude.
• Entrepreneurial mindset highly valued.
• Excellent verbal and written communication in English, additional languages considered beneficial, given our global matrix.
• Demonstrated ability to work independently and operate in a highly resourceful capacity.
• Proficiency in MS Office Suite tools such as Excel, PowerPoint, Word, etc.
• Familiarity with HRIS system(s) such as Workday is considered an asset.
• Up to 25% of travel will be required – frequency could be anywhere from bi-monthly to quarterly; however, this is subject to change based on the needs of the business.
  
  

You (behavioural Skills)

• Employee Engagement - In the early stages of the career this will be focused on delivering outcomes to your partners that allow them to complete a task and processes and therefore achieve a specific aim. As you progress in your career this will develop into an understanding of the key drivers of engagement and, what elements of the Talent Management system can impact those drivers. At an expert level you will have a deep understanding of how we design and measure our impact on Engagement.
• Talent Management - The core of the team is the ability to understand the key areas of Talent Management. In the earlier stages of your career this may be focused mostly on dealing with active Performance/conduct Management or Sickness Absence. As you progress this will extend beyond these areas and include more preventative Talent Management practices and the increasing utilization of data to understand the overall Talent Management landscape and make data lead, evidence-based decisions to improve the employee experience and engagement. At the expert level this will involve understanding the importance of frameworks to govern these practices and developing Talent Management systems which include self-governance and equity.
• Consultation - Partnering with our business partners and other HR partners is a constant requirement and requires an ability to consult with people, understand their needs and wants and balance the constantly moving forces between different parts of the business. Each case will be unique but, as you develop in your career you will be able to identify the key variables in each scenario and learn how to balance the nuance with an equitable approach, engaging the right partners at the right time to deliver on the key outcomes.
• Reliability - To begin with this will be most evident in your ability to complete tasks on a consistent basis to a consistently good standard. As you progress through your career this will represent being able to handle an increasingly large, complex and varied workload, balancing the prioritization of that load and maintaining an equitable approach to it as well.
• Adaptability - In the early stages of your career this will involve being able context shift from tasks to task, dealing with changing priorities and a range of different tasks. In the expert stages this will involve an ability to pivot not just yourself to changing priorities but also ensure you are helping your team and colleagues with understanding and adapting to those changes. You will also have to deal with often competing priorities from client groups, with very different needs and sometimes culture. Shifting between those two worlds in a way that can balance efficiency of standard processes with bespoke outcomes.
• Problem Solving - At an early career stage this will involve finding ways to deliver outcomes to various requests and tasks when the solution can be unclear. As you advance through your career the types of problems will become more complex and you will become more knowledgeable about the potential impacts on equity that your solutions can cause. As you advance towards the expert level the problem solving with involve solving problems in a more systematic way and, less ad hoc in ways that can deliver outcomes equitably and with clear logic to justify them.
• Teamwork - At the early stages this will involve supporting other members of the team on various recruiting related situations. At the competent level this will involve coaching other members of the team and supporting on wider initiatives leveraging experience and knowledge to do so. You will also begin to have an awareness of the load on other members of the team and offer support when needed. At the accomplished level you will lead on wider initiatives that can help the whole team and you will understand the load across the team and be able to help manage that load using your extensive knowledge and experience. At the expert level you will understand the individual needs across the team and, how to best utilize the resources and tool available to prioritize initiatives to best deliver for the whole team. You can also measure and direct appropriate members of the team to support.
  
  

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.