Group Manager, Product Design (Virtual Expert Platform)

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit's mission is to power prosperity around the world, and our Virtual Expert Platform team plays a major role in achieving that objective. We design and develop the end-to-end AI-driven Intuit Expert Platform that seamlessly connects customers to expert knowledge with speed and accuracy.

We're looking for a Group Design Manager to lead our talented design team and bring AI-driven technology innovation to scale Intuit Expert Platform, benefiting the lives of consumers, small and mid-market businesses, and domain/product experts.

Join us in our mission to cultivate and deliver exceptional expert services to customers across the Intuit ecosystem of products and services.

Responsibilities

• Act as the design authority for the end-to-end expert experience and expert portal that powers all LIVE service offerings across Intuit
• Foster outside-in, user-centric thinking throughout the entire product process, from vision to touchpoint curation, with a focus on achieving excellence
• Collaborate with leadership and cross-functional partners to define business and product strategy, drive change across the organization, and ensure alignment
• Develop deep understanding and balance of customer, business, and shareholder needs through cross-functional partnerships and collaboration.
• Lead end-to-end initiatives with extensive scope and complexity, prioritizing innovation and a platform-centric approach
• Provide leadership, mentorship, and guidance to design team and cross-functional partners to achieve big swing impacts through experimentation
• Operate with autonomy, providing strategic guidance to leadership while managing a direct team
• Possess exceptional communication skills, both written and verbal, to deliver clear and compelling messages that evoke emotional responses, inspire and influence stakeholders, and drive alignment

Qualifications

• 10 years of experience in Design, plus 5 years leading and managing a 5-10 designer team, or groups of teams
• Strong track record in people management, talent development, and attracting top talent to foster a culture of continuous learning and growth
• Proven success leading end-to-end projects of significant scale and complexity, from concept to delivery, while effectively working with multiple teams and stakeholders. Experience with enterprise design is a plus
• Deep understanding of product design and demonstrated ability to deliver high quality design output through a team
• Strong business acumen, data fluency, and experience in managing multiple stakeholders and senior leadership expectations
• Excellent leadership, communication, project management, and organizational skills
• Bachelor's or master's degree in Product Design, Human-Computer Interaction
• Design, or related field and/or a portfolio demonstrating your strong craft, process, and rigor

Apply Now Save JobSaved Share Job

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.