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IT Systems Lead

Salary undisclosed

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Job Description

Job Description

What You Will Do:

  • Process Optimization: Continuously refine and enhance IT processes to maximize efficiency and effectiveness, ensuring smooth and streamlined operations.
  • Automation: Lead the charge in automating recurring tasks and processes, reducing manual effort and increasing productivity.
  • Network Management: Oversee and maintain the performance and security of office IT networks, with Unifi Network experience being a significant plus.
  • Support Escalation: Handle complex IT issues by resolving tickets escalated from Level 1 and Level 2 support, ensuring timely and effective solutions.
  • Tool Management: Manage and maintain a suite of internal and cloud-based tools, including Microsoft365, InTune, Entra, Mosyle, and NinjaRMM, to support the organization s technological needs.
  • Endpoint Security: Implement and uphold best practices for endpoint security solutions, safeguarding the organization's digital assets.
  • Collaboration: Work closely with cross-functional teams to address IT infrastructure needs, ensuring seamless integration and support.
  • Mentorship: Provide technical guidance and mentorship to junior IT staff, fostering a culture of continuous learning and development.
  • Compliance: Ensure all IT activities comply with company policies and procedures, maintaining high standards of operation.
  • Professional Development: Stay in-tune with the latest trends and best practices in IT infrastructure and operations, continuously enhancing your skills.
  • Cross-Team Engagement: Collaborate with and learn from the DevOps and Networking teams within the Infrastructure & Operations department, enhancing your expertise and broadening your knowledge base.
  • System Integration: Utilize your expertise with systems such as ServiceNow to streamline and improve IT service management processes.

What You Will Need:

  • Experience: A minimum of 3-4 years in a senior technical role within a corporate IT environment.
  • Education: A+ certification or a diploma in Computer Engineering is preferred; a degree is not required.
  • Technical Skills:
  • Extensive experience in managing and optimizing IT networks, with Unifi Network experience being a significant plus.
  • Proficiency in managing internal and cloud-based tools such as Microsoft365, InTune, Entra, Mosyle, and NinjaRMM.
  • Strong proficiency in PowerShell is a must; additional coding languages are a plus but not required.
  • Hands-on experience with Network Policy Server (NPS) is a must.
  • Security Knowledge: Deep understanding and experience with endpoint security solutions and best practices. SOC2 knowledge and experience is a plus.
  • Problem-Solving: Exceptional problem-solving skills and a proactive approach to IT challenges.
  • Communication: Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.
  • Teamwork: Ability to work independently and as part of a team, demonstrating flexibility and a collaborative spirit.
  • Attention to Detail: High level of attention to detail and organizational skills.
  • Continuous Learning: A commitment to continuous learning and staying current with emerging IT trends and technologies.
  • Service Management: Strong understanding of ITIL Service Management principles; ITIL 4 Foundation Certification in IT Service Management is desired .
Note: This is a full-time, hybrid role.

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