ServiceNow Technical Consultant (ITSM/Reporting)

we are seeking a trained and certified ServiceNow Professional with experience in ITSM Suite. All work will be completed in ServiceNow and will require experience with SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.

What You ll Do

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the ITSM Suite.
Explain the offerings available with ServiceNow ITSM Suite.
Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Apply Agile software development practices for customizations to the platform and applications
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manages work against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Flexible and has the ability to manage multiple projects concurrently
What You ll Need

Required:

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
5+ years of ServiceNow Development
ITSM Suite experience
Event Management, Discovery, Service Mapping and Orchestration
ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
Background in either software development or IT Service management
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.