Field Quality Specialist

Job Description Summary

The Field Quality Specialist is a member of the Dispensing Service Quality Team and is responsible for collaborating with our field service, complaint handling, and implementation teams to improve our state of compliance.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Overview:

This position is for a Quality focused person to help the business produce compliant field processes and records. This position will work closely with our customer support teams, including CSC Agents, Field Service Engineers, and Implementation Analysts. This Quality role will have an emphasis on being able to work with our Field Support Engineers by reinforcing compliant processes and accurate record creation. This position will also inspect targeted service and installation records to ensure the records are completed and compliant.

What is expected of you for success in your role:

• Record inspection and auditing will be a key part of this position.
• Willing to travel to help train service and implementation teams in quality record compliance
• Is a strong team player and works with non-Quality personnel to achieve compliant processes and records.
• Able to recognize trends in data and investigate the source of those trends.
• Applies comprehensive knowledge of service quality concepts including troubleshooting, repair, and documentation for medical hardware and electronics.
• Represents Quality organization on cross-functional customer support teams
• Identify risks and proactively work with the Service Quality team to document risks and help to develop and ensure mitigation plans are in place
• Apply Quality tools (Sampling Plans, Root Cause Analysis, Statistics, etc)
• Applies knowledge and skills to a wide range of standard and non-standard situations
• Communicates issues to a wider audience including Quality leadership, Manufacturing, and Manufacturing Quality.
• Demonstrates strong knowledge of quality policies, principles and best practices
• Understanding of regulatory and international standards requirements including 21 CFR 210, 211, ISO 13485, ISO 14971 to support work with little or no supervision

Duties include:

• Working within Dispensing data systems. These systems include:
  
  • Salesforce, SAP, Office (Excel, Word, PowerPoint, etc), and custom software as required
• Provide guidance to the business regarding potential projects to improve the Quality of Dispensing products. These projects include:
  
  • Service component trending
  • Improving compliance through complaint and service signal analysis
  • Out of Box and First Year Repair Rate improvements
  • Implementation project compliance
• Drive continuous improvement efforts, through facilitating, leading, and collaborating with cross functional teams.
• Work closely with internal teams to ensure compliant records are generated.
• Works together with other Quality team members to improve signal integrity of post market quality systems.
• Monitors and ensures compliance with company policies and procedures (e.g. compliance with FDA, BSI, CSA, etc.).
• Identifies areas requiring quality improvement and follows through plans of action necessary for implementation.

Qualifications:

• Bachelor's degree in a relevant degree field (engineering, quality management, etc) preferred.
• Minimum of 3 years of experience in Quality, focusing on record accuracy and procedure compliance . Experience in medical device industry is required.
• Strong understanding of medical device regulations is required.
• Experience as a field service technician or a customer support associate preferred.
• Understanding of risk management and quality concepts is preferred.
• Attentiveness to details with strong organizational skills
• Ability to work proactively and independently
• Ability to multi-task and efficient in time management
• Excellent verbal communication and interpersonal skills with the ability to work in a team environment
• Proficiency in Excel, Word, and other desktop/general business systems

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location

USA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under .

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information
$99,000.00 - $163,300.00 USD Annual

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.