ServiceNow CMDB Subject Matter Expert - SME-24-15006

Job Title: ServiceNow CMDB Subject Matter Expert (SME)
Duration: 1-Year Contract with Potential for Annual Extension
Location: Hybrid 2 days onsite in Chelsea, MA, and 3 days remote

• Lead the team in transitioning from the current to the desired phase, following best practices.
• Mentor and support junior team members, providing guidance and training.
• Oversee the entire project lifecycle with hands-on experience in ServiceNow CMDB.
• Engage with stakeholders, guiding implementations and roadmap execution.
• Act as the subject matter expert for all CMDB-related activities, offering both strategic and technical guidance.
• Design, implement, and maintain CMDB processes and configurations, ensuring data integrity across the IT environment.
• Collaborate with IT teams to identify and map Configuration Items (CIs), relationships, and dependencies.
• Establish and enforce CMDB data standards, governance, and quality assurance processes.
• Perform data analysis, validation, and resolution of discrepancies to improve accuracy and efficiency.
• Support CMDB integration with other ITSM processes, including Incident, Change, and Problem Management.
• Lead initiatives to improve CMDB maturity in line with ITIL and industry best practices.
• Provide training to junior team members on CMDB processes and tools.
• Work with ITSM and Asset Management teams to ensure alignment of processes.
• Generate reports and actionable insights to improve CMDB processes.

• Proven experience leading CMDB projects from inception to completion, with expertise in ServiceNow CMDB.
• Ability to establish and implement best practices for CMDB processes.
• Experience collaborating with project management and training team members.
• Customer-focused with the ability to mitigate and avoid issues.

• Bachelor s degree in Information Technology, Computer Science, or equivalent experience.
• 5+ years of experience working with CMDB in an enterprise environment, with expertise in ServiceNow.
• Strong knowledge of ITIL framework and ITSM processes; ITIL certification preferred.
• Expertise in CMDB architecture, design, and maintenance, including data modeling and configuration management.
• Proficiency in managing CMDB relationships, CI attributes, and data validation rules.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.

• Experience in scripting and automation within CMDB platforms (e.g., PowerShell, Python, ServiceNow scripts).
• Familiarity with cloud infrastructure (AWS, Azure) and its integration with CMDB.
• Experience implementing CMDB integrations with discovery tools and asset management systems.