Project Manager/ Scrum Master

Scrum Master/Senior Project Manager (Customer Data Platform) Location - Torrance, CA (Hybrid 2 days a week onsite (Tuesday and Thursday) along with remote work)
* Candidates who are locally based are preferred Duration October 2024 October 15, 2028
Travel Perhaps 1X/quarter (domestic)
Overtime 0-5 hours/week

We are looking for a seasoned Scrum Master/Project Manager who has the ability to manage a large scale Customer Data Platform and Personalization program. Our client currently is in the process of a SAFe Agile Transformation. The contract engagement is multi-year and will involve SAFe delivery throughout the overall project lifecycle.

This Sr. Scrum Master's primary role will be to help the Product Team work more effectively. With a focus on continuous improvement, the Sr. Scrum Master will work closely with the Product Owner and development team, leading the production support and enhancement of our customer- and dealer-facing digital products. They will perform duties typical of a Sr. Scrum Master, including the following:

• Support the team's adherence to Agile practices and values.
• Coach team members on the use of Agile methodologies to achieve agile maturity, remove impediments to help the team progress on their deliverables.
• Identify areas of improvement and propel the Agile process ensuring Scrum ceremonies take place, are time boxed and are positive and productive.
• Assist and support the Product Owner with product goal definition and backlog management and related documentation.
• Collaborate extensively with cross-functional communication with IT, client associates, consultants, contingent workforce, and vendors.

Additional responsibilities will include the following:

• Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Assemble project plans and teamwork assignments, direct and monitor work efforts daily, identify resource needs, perform quality reviews; and escalate functional, quality, timeline issues appropriately.
• Track key project milestones and adjust project plans and/or resources.
• Coordinate communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed.
• Manages one or more cross-functional projects of high complexity.
• Manage of one or more medium to large-sized, moderately to highly complex projects.

Tasks to be completed on a daily, weekly, monthly, or annual basis, project assigned:

• Manage Large-scale IT project that will involve multiple technologies.
• Served as a core resource within the Data Platform Services department operating as a senior PM assigned to project.
• The candidate will be expected to grow the Honda knowledge on methodology and build a strong working knowledge of the Customer Data Platform.
• Assess project status and proactively manage changes in scope and priorities throughout project.
• Manage project communications and status reports across project team, IT Leadership, and Business Stakeholders.
• Facilitate cross-functional meetings with various functional areas and external vendors.
• Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans.
• Focus on the delivery of business value through utilization of Scrum framework:
  • Facilitate medium to high complexity agile initiatives from initiation through release, providing oversight to ensure alignment with Scrum framework.
  • Coordinate and lead monthly release management activities.
  • Manage risk to delivery by identifying and removing impediments and external interruptions that distract the team from delivering highest business value.
  • Create and/or maintain product documentation and artifacts to support delivery, collaboration, and governance.
  • Remain up to date with emerging technologies, mandatory software updates, understanding existing systems, data, and processes.
• Enable the Agile team's efficacy:
  • Facilitate and support all Scrum events, including but not limited to Daily Stand Ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives.
  • Challenge the team to continuously improve through intentional, data-driven inspection and adaption (retrospectives).
  • Examine and drive team performance leveraging metrics such as capacity, burn down, velocity, etc, and ensure accurate and timely feedback to the team and transparency to Product Owner and executive stakeholders.
  • Support and empower the development team to make appropriate commitments through story selection and task definition.
  • Guide the team towards self-organization and cross-functionality; encourage, support, and enable the team to reach their full potential and abilities.
• For Scrum Masters with Direct Reports:
  • Supervise work and performance. Lead, coach, and ensure performance growth and development.
• Support the Product Owner's partnership with other teams and stakeholders:
  • Collaborate with the Product Owner to define and prioritize the product backlog, as well as ensure that it is visible, transparent, and understood by the development team.
  • Collaborate with cross-functional teams, including developers, designers, QA engineers, and stakeholders, to ensure successful delivery of product features.
  • Negotiate with external stakeholders, other product teams, partner resources to facilitate the removal of impediments.
  • Support the Product Owner with meetings, building connections, building innovative solutions that contribute towards stakeholder business objectives.
• Provide organizational coaching and best practice sharing on Agile business practice/Agile program management:
  • Evangelize Scrum best practices, and coach the organization on the use of Scrum framework to plan, manage, and deliver high-quality solutions.
  • Work with other Scrum Masters to ensure consistency in Agile practices across multiple teams.
  • Identify and act on opportunities for continuous improvement to improve agile maturity.

Required Skills and Expertise:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Project Management certification or successful completion of a recognized project management curriculum is preferred.
• 7 to 10 years of IT work experience.
• 5 years managing projects.
• Proven ability to in performing the role of a Scrum Master.
• Extensive project management knowledge/experience in leading and implementing Personalization and Customer Interaction program
• Advanced knowledge/experience of multiple project management strategies, disciplines, and theories.
• Strong experience with Agile/SCRUM/SAFE delivery methodologies.
• Strong experience with Jira and Confluence.
• Strong experience managing software package implementation projects / programs (including SaaS framework).
• Excellent communication and presentation skills .
• Effective communication and guidance for technical teams such as ARB (Architectural Review Board.
• Advanced ability to perform the following:
  • Oversee and manage large, complex, diverse, and strategic projects that impact the organization as a whole.
  • Advanced understanding and ability to manage complex program and project budgets.
  • Advanced ability in implementing program and project plans, monitoring progress, resource usage and quality.
  • Advanced knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
• Advanced understanding of multiple project management disciplines .
• Abilit to take personal ownership and responsibility for all deliverables .
• Clear communication skills and ability to communicate and negotiate with stakeholders.
• Ability to collaborate well with a diverse set of team members (team player).
• Strong Familiarity with Waterfall & Agile Delivery models.
• Technical background to clearly understand complex business requirements and benefits of assigned projects.
• Ability to innovate and multi-task with minimal oversight .

Desired Skills and Expertise:

• Automotive industry background, familiarity with Automotive Product, Data Analytics, Personalization Customer Interaction models & related Business Processes.
• Experience delivering consumer facing websites, digital platforms or services that involve complex data, transactions, or integrations.
• Familiarity with Jira/Confluence tools to manage project artifacts, user stories, test cases etc.
• Familiarity with Customer Data

If you're interested in above role please send me your updated resume to or you can call me at

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