Housing Manager

Title of Position: Housing Manager

FLSA Status: Exempt

Department: Social Services

Reports to: Program Director

Salary: Starting at $63,000 per year

Positions reporting to this position: Housing Manager(s)

Purpose of the Position

The Housing Manager is responsible for supporting Housing Coordinators in the permanent housing search for families living in Win’s shelter. The Housing Manager will coordinate all housing staff and service activities which will lead to the successful placement of families in permanent housing in accordance with Win’s housing requirements and funders.

Responsibilities:

• Train team on housing subsidies and provide Housing Coordinators with guidance and support to complete all housing applications with eligible clients.
• Oversee, support and facilitate new relationships with brokers and landlords to ensure Win families have access to current information and housing resources.
• Expand an active roster of real estate brokers and landlords.
• Communicate with brokers and landlords to ensure that potential housing meets Win requirements for client readiness and act as an expediter as needed.
• Lead Win sponsored housing fairs and participate in networking events.
• Develop and facilitate housing workshops to address clients’ issues and needs.
• Provide information and resources to Housing Coordinators during the various phases of the housing search.
• Direct and facilitate group meetings with new families within ten (10) days of arrival to discuss existing subsidies and review the responsibilities of the client regarding the search for permanent housing.
• Track metrics for all housing related deliverables and ensure targets are exceeded
• Track all referrals and provide follow up to Housing Coordinators.
• Collaborate with Case Managers and clients to develop permanent housing strategies.
• Collaborate with Social Services Supervisors in advocating for eligible families to obtain Supportive Housing.
• Ensure updated case notes in the Client Assistance and Rehousing Enterprise System (CARES).
• Ensure copies of housing documentation is maintained in the case file.
• Prepare all mandated reporting as required by Win and funding agency.
• Must be able to work some evenings and weekends to complete apartment viewings and lease signings.
• Perform other related duties as needed.

Essential Functions:

• Must be able to ascend/descend stairs in the assigned building.
• Must be able to escort clients to appointments as needed including apartment viewings.
• Must attend housing meetings/fairs and trainings on and off site.

Qualifications:

• Commitment to Win’s mission, vision, and values.
• Bachelor's degree in Social Work or a related field required.
• Minimum of two (2) years of experience working within the New York City housing market.
• Must have knowledge of housing subsidies and supportive housing programs.
• Must have the ability to network and build strong collaborative relationships with brokers and landlords.
• Familiarity with entitlement systems and procedures.
• Must be familiar with strength-based case management, Motivational Interviewing, Trauma-Informed Care, family-centered case management, and boundary setting.
• Experience working with at-risk, homelessness families.
• Must be detailed orientated and demonstrate an ability to multi-task and respond to deadlines.
• Must have excellent organizational, written, and verbal communication skills.
• Ability to work effectively in a team environment.

Computer skills and knowledge of CARES a plus.

Bilingual – English/Spanish a plus.

Core Competencies:

• Leadership: Set an example by following Win policies and procedures. Act with a high degree of professionalism and has a good work ethic.
• Facilitating Change: Deliver high quality results consistently.
• Managing Performance: Interact respectfully with clients and co-workers.
• Applying and Developing Expertise: Work with the manager to develop and meet challenging but achievable goals. Must Understand consequences.

Communicating and Collaborating: Value the full spectrum of diversity and inclusion. Keep the supervisor informed about progress and problems; avoids surprises.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.

We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.