Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Technical Support Specialist @ Allen, TX - Onsite

Salary undisclosed

Apply on

Linkedn
Original
Simplified
Greetings from Infobahn SoftWorld !!

We Have An Immediate Opportunity With One Of Our Direct Clients. Please Find The Job Description Below And If You Are Interested, Please Share Below Details:

Updated Resume

Best Contact Number:

Work Authorization:

Hourly Payrate Expected (W2):

Month & Day of birth (MM/DD):

Present Location & Zip-code:

LinkedIn:

Job Title: Technical Support Specialist

Location: Allen, TX - 100% Onsite Position

Duration: Temp to hire - 6 months to start with possible extension or hire after 3 to 6 months

Pay Rate: $25/hr.

Skills HM is looking for: Need to have either or both

Linux

Windows OS exp and certification - CCNA, MCSE, COMP TIA (Data network)

Interviews: 2- 1st interview in person onsite, 2nd interview will be virtual thru Google meet.

This Tier I Technical Support Representative would be supporting our MSI Video & Analytics team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.

Job Description

The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.

They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.

Communicate outages notifications and ticket statuses to customers

Additionally, they will communicate actively with other departments detailing specific customer’s issues.

Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)

Self-assign and take ownership of tickets from queue

Accurately document product issues and convey workarounds and fixes to customers.

Follow procedures for internal escalation of issues to the appropriate internal teams.

Track and resolve issues

Interface with Tier 2 on customer issues and comments

Help Maintain online Knowledge Base

Provide Technical Assistance to Regional Sales Managers daily

Answer after hours calls from customers

Customer Advocate

Experience Requirements
  • 2-3+ years of experience in IT helpdesk and/or application support role.
  • Extensive Hardware, Software and Networking troubleshooting.
  • Experience with RAID technologies and Virtual Disks.
  • Experience with SQL Server queries and updates.
  • Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
  • Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
  • Familiarity working with Azure Cloud and containers.
  • Strong working knowledge of Active Directory, DNS.
  • Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
  • Strong working knowledge of various WIFI technologies and practices.
  • Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
  • Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
  • Experience with writing PowerShell Scripts.
  • Experience writing user friendly Knowledge Base Articles and FAQ’s.

Education Requirements

  • - One or more of the following certification preferred, CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.

Minimum High School Degree. Information Technology College Degree Preferred

Previous technical support/engineering/troubleshooting experience

PLEASE NOTE: Will have to pass a CJIS BG check upon hire - MSI will run this check- CJIS check goes back until the age of 17/18 years old.

To pass a Criminal Justice Information Services (CJIS) background check, new hires must undergo a fingerprint-based background check at the state level.

Regards,

Sanvi

Senior Recruiter

Email: [email protected]

Phone: +1 408-874-8386

Infobahn SoftWorld Pvt Ltd, 2010 N 1st Street, St#470, San Jose, CA 95131, USA.

www.infobahnsw.com
Similar Jobs