Senior Project Manager, Implementation

Overview

Senior Program Manager, Implementation

Role Overview

The Senior Program Manager at HealthEdge supports our health plan, provider and partner customers to successfully implement Wellframe products and services . The Senior Program Manager will be the primary operational point of contact for thei r assigned customers, working within a multidisciplinary, team-based customer delivery model. Reporting to the VP of Customer Operations, the Senior Program Manager will be responsible for the implementation and support of 2-4 customers at any given time . Some accounts might be complex with multiple implementations. You will be supporting new customers as they implement our Wellframe product, as well as supporting existing customer s as they expand their use of the Wellframe platform.

The Senior Program Manager will work closely with the customer and internal teams to ensure key pro ject milestones are met on time and that the customer is positioned for success with respect to their Wellframe utilization and engagement metrics (e.g., customer staff adoption, member/patient onboarding, etc.). At Wellframe , the Senior Program Manager will be an expert source of knowledge on the Wellframe platform, operations, and delivery model . You will be a voice of the customer, as well as a customer advocate, relaying the customer ' s experiences and feedback internally and deriving opportunities for product and service support and enhancement.

Your Impact:

• Serve as the primary, daily point of contact to customer operational teams during implementation , building strong and lasting relationships with customer counterparts

• Responsible for coordinating Wellframe and Customer project/program resources and requirements needed for a successful project delivery

• Specific tasks include project management, leading customer calls, training customer staff, ensuring deliverables are met on time and of the highest quality

• Q uickly identifying and communicating potential risks as they emerge that may impact timeliness and success and implementing risk mitigation measures

• Serve as the primary intermediary between customers and HealthEdge teams during implementation

• Work with other internal teams to help optimize delivery processes

• Identify potential expansion opportunities to sales and account management

• Lead the implementation of new products and services supporting existing customers

• Mentor ing junior Program Manager s

• S erving as a subject matter expert in support of sales conversations

• Leading internal projects and initiatives as needed

What you bring:

• Bachelor's degree, with a minimum of 6- 8 years of project management experience

• Minimum 5 years experience leading cross-functional, technical implementation projects in the healthcare space

• Experience working directly with external customers a must

• Strong interpersonal skills with a desire to understand and serve the multi-dimensional needs of our customers - those of their business, their clinical teams and their member populations

• Smart, well-organized, and collaborative, with a strong attention to detail & experience in project management and operations

• Strong understanding of payer, provider, and other key stakeholders in the healthcare market landscape

Who you are:

• A passion for health, health care, and delivery transformation, including the role of digital technology and technology broadly in this transformation

• Exceptional written, verbal, and presentation skills

• A self-starter with a track record of delivering strong performance , professional maturity, and business acumen

• "No task is too small" attitude, with a passion for service excellence and eagerness to learn

• Energetic, kind, sincere, patient, and adaptable

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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