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Help Desk Technician

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Job Description

Job Description

Job Title: Help Desk Technician

Clearance: Ability to pass a background check

Certifications: CompTIA Security+CE or willing to get certified.

Education: Associated Degree or equivalent studies

Roles and Responsibilities:

  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Coordinate with vendors to resolve problems.
  • Support server, common user applications, desktop services, and network connectivity and associated hardware.
  • Properly handle Help Desk Tickets.

Requirements:

  • Minimum one (1) year experience (prefer).
  • Outstanding communication skills.
  • Fully bilingual (English & Spanish) strong English.
  • Access to 100 mega internet connection.
  • Available to work hybrid.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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