Customer Experience Associate Remote
Salary undisclosed
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We are seeking a motivated and detail-oriented Customer Experience Associate to join our dynamic team. In this role, you will be responsible for ensuring that every client’s journey is seamless, from the initial inquiry to post-travel support. You’ll work closely with our travel advisors and sales teams to provide exceptional service, resolving issues and enhancing the overall experience for our valued customers.
Key Responsibilities:
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Key Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to travel bookings and services
- Assist customers in resolving any pre-travel, in-transit, or post-travel issues, such as itinerary changes, cancellations, and special requests
- Collaborate with travel agents and other departments to ensure customer needs are met in a timely and efficient manner
- Provide personalized travel recommendations and information on destinations, accommodations, and transportation options
- Manage and update customer profiles, ensuring accurate records of preferences, travel history, and communication details
- Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction
- Support the sales team by assisting with client follow-ups, confirming reservations, and ensuring all travel documents are accurately processed and delivered
- Keep up to date with travel trends, policies, and any relevant industry regulations
- Use customer service management software (CRM) to track interactions and ensure a smooth customer journey
- Assist with any special projects related to improving the customer experience or expanding service offerings
- Previous experience in customer service, preferably within the travel industry
- Strong communication skills, both written and verbal
- Proficient in handling customer inquiries and problem-solving
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of popular travel destinations, airlines, and accommodation options is a plus
- Familiarity with CRM systems and other customer management tools
- A customer-first mindset, with a passion for delivering outstanding service
- Flexibility to work in a shift environment, including some evenings and weekends
- 1-2 years of experience in travel, hospitality, or related industries
- Experience with travel booking systems (e.g., Amadeus, Sabre, Galileo) is an advantage
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Travel discounts and perks
- Opportunities for career growth within the company
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