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Junior Product Manager

Salary undisclosed

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We re seeking a passionate Customer Experience Specialist to help define the future of product experiences across our Digital Media Portfolio. In this meaningful role, you will work with cross-functional teams to enhance the customer journey across new and existing products. Your focus will be to ensure that we launch new products with best-in-class experiences, while continuously improving existing products, keeping our brand promise of delivering creativity for all.


Key Responsibilities:

  • Customer Journey Mapping: Support the development of key personas and map customer journeys, identifying performance issues and areas of improvement.
  • Benchmarking Best Practices: Assist in benchmarking both internal and external workflows, using insights to identify industry best practices.
  • Data-Driven Insights: Gather and analyze data from various sources to evaluate the impact of changes to customer journeys.
  • Collaborate with Design Teams: Work closely with design teams to incorporate the latest designs and ensure seamless customer experiences.
  • Research & Analysis: Conduct thorough research to support senior product managers with decision-making processes.
  • Cross-Functional Facilitation: Lead discussions with teams across departments to drive action on product improvements.

Qualifications:

  • Experience: 1-3 years of experience in customer experience, product management, or a related field.
  • Analytical Skills: Strong ability to gather and interpret data from multiple sources, driving insights and recommendations.
  • Collaboration: Excellent teamwork and communication skills with the ability to work cross-functionally.
  • Design Understanding: Basic knowledge of creative and design processes. Experience with tools like Figma is a plus.
  • Communication Skills: Strong verbal and written communication, along with presentation abilities.
  • Proactive Approach: Detail-oriented with a proactive attitude towards problem-solving and task management.

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