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IT Support Specialist

Salary undisclosed

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Job Description

Job Description

Position Summary
The Technology Support Analyst will work with local and remote IT support teams. The Technology support Analyst maintains all desktop hardware, printers, and desktop software. The Technical Support Analyst's responsibilities will be to provide computer support for the printers, desktop hardware and other PC applications. Support duties include troubleshooting printers, copiers, computers / PCs, remote phone support and desktop software.

Key Responsibilities

  • 65% Helps customers troubleshoot and solve application and hardware problems via in-person, phone and email. Diagnoses and repairs hardware, application, operating system, email problems, printing problems and network connection/configuration problems.
  • 20% Understand and make appropriate use of asset management tools including Service Now, BigFix, SharePoint and other asset record management/discovery mechanisms. Follow prescribed procedures, maintain an available supply of currently imaged laptops and desktops, ready to deploy by installing UCOP standard image to factory-new and internally returned devices. As needed, initiate tasks needed to restore returning devices to safe, clean operating condition.
  • 15% Research new technologies and services that would improve existing business practices and/or improve customer experience. Identify opportunities for improvement with emphasis placed on the identification of opportunities to improve efficiency for the Desk Side and Service Desk resources.
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