Information Technology Officer

Role

Responsible for performing network administrative duties including setting up new users, assisting users with
network access, and resolving connection problems. Monitors network utilization and security systems.
Provides technical support to end users, answers questions, and provides network training sessions as needed.
Performs diagnostic testing to determine source of problems and makes necessary repairs. Maintains activity
logs and makes recommendations for new network products. Loads and verifies software, tracks and resolves
equipment problems, and completes licensing and inventory control functions.

Major Duties and Responsibilities

• Assumes responsibility for performing timely and effective user support services.
  Assists users in accessing network resources. Provides phone, e-mail, and in-person
  support to end users. Provides training for end users on installed and network
  software. Installs and maintains network and user software. Troubleshoots problems
  with hardware and software. Maintains an activity log of problems, analyzes data, and
  makes recommendations for action. Responsible for documenting procedures for
  deploying products in area of responsibility.
• Assumes responsibility for the effective and efficient maintenance of computers and
  peripheral equipment. Performs preventative maintenance on computer equipment.
  Cleans tape and CD drives and changes printer cartridges. Repairs or replaces
  dysfunctional computer parts. Analyzes problems and provides technical assistance to
  solve them. Corrects routine operating problems by entering alternative or corrected
  operating commands. Works with vendors and manages process for upgrades,
  updates, patches, authentication and replacements on software and hardware
  products. Analyzes problems and provides technical assistance to solve them. Corrects
  routine operating problems by entering alternative or corrected operating commands.
• Assumes responsibility for the effective performance of network administration duties.
  Grants network rights to users, manages user network and e-mail accounts, adds and
  deletes user accounts. Configures software for network installation and company-wide
  implementation. Completes hardware and software licensing functions and inventory
  management duties. Ensures company compliance with software licensing agreements.
  Creates and maintains system backups, configures network and cloud security.
• Assumes responsibility for establishing and maintaining effective communication and
  coordination with Company personnel and with management. Maintains regular
  contact with all departments to obtain information and to correct errors in network
  operations. Distributes materials on updated projects. Assists area personnel with
  computer operations. Trains and supports users. Keeps users informed of the status of
  their requests. Maintains risk management and disaster recovery/business continuity
  policies. Help in developing IT capital and expense budgets. Prepares requested
  information in audits.
• Assumes responsibility for maintaining effective business relations with end users and
  outside vendors. Maintains supportive relationships with users to ensure that their
  needs are met. Preserves professional relationships with outside vendors when
  requesting upgrades, replacement parts and assistance.
• Additional responsibilities include checking server and firewall logs, scrutinizing
  network traffic for credit union violations evaluating inconsistent adherence to security
  policies, etc. Performs vulnerability scanning on network. Analyzes and resolves security
  breaches and vulnerability issues in a timely and accurate fashion, and conduct user
  activity audits where required.
• Responsible for maintaining VoIP phones connected to hosted switch. Help configure
  call groups for hosted phone system. Maintains physical security system.
• Must comply with all company policies and procedures, applicable laws and regulations,
  including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of
  Foreign Assets Control.

Knowledge and Skills

• Experience with Encryption technologies preferred. Fundamental understanding of TCP/IP, DNS, and Ethernet
  switches.
• Novell, Microsoft, and/or Net+ certification preferred.
• A working knowledge of Firewall, Intrusion Detections and other security best practices is imperative.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Indepth
dialogues, conversations and explanations with customers, direct and indirect reports and outside
vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of
significance.