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Implementation Project Manager

  • Full Time, onsite
  • Talent Group
  • Hybrid2-3 days per week onsite, United States of America
Salary undisclosed

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Position: Implementation Project Manager
Location: New York, NY - Hybrid (2-3 days per week onsite)
Job Type: Contract
Duration: 12 months to start
Job Description

  • The Implementation Lead for the Insurance Workbench will be responsible for managing the end-to-end implementation of a workflow tool designed to support Underwriting processes across the Americas Business Unit.
  • This role requires a blend of technical/agile acumen, project management skills, and stakeholder engagement to ensure the tool is effectively integrated into our business processes and adopted by users.

Key Responsibilities:

  • Project Management: Lead the implementation project from initiation through to completion, ensuring timelines are actively managed, success criteria are met and resources are allocated appropriately.
  • Stakeholder Engagement: Work closely with cross-functional teams, including IT, operations, and business units, to gather requirements, provide updates, and manage expectations.
  • Tool Customization: Collaborate with vendors and internal technical teams to identify enhancements to the workflow tool to meet specific business needs.
  • Training & Support: Develop and execute a training plan for end-users to ensure smooth adoption. Provide ongoing support and troubleshoot issues as they arise.
  • Change Management: Develop and implement a change management plan to drive user adoption and minimize resistance.
  • Testing & Quality Assurance: Conduct thorough testing of the tool s functionalities before launch, identifying and addressing any bugs or issues.
  • Reporting & Analytics: Set up reporting mechanisms to track project progress, tool usage, and performance metrics, providing insights to senior management.
  • Continuous Improvement: Post-implementation, monitor the tool s effectiveness and identify opportunities for further enhancements and optimizations.
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