Help Desk Manager
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Job Description
Oversee the daily operations of the Help Desk team, ensuring timely and effective resolution of technical issues
Manage the workflow of support tickets and maintain accurate documentation
Develop and implement IT support processes and procedures to improve service quality
Train, mentor, and develop Help Desk staff to enhance their skills and performance
Act as a key point of contact for escalated support issues and customer feedback
Collaborate with other departments to ensure seamless IT operations and service delivery
Requirements
Bachelor s degree in Computer Science, Information Technology, or relevant field preferred
5+ years of experience in IT support or Help Desk management roles
Strong knowledge of IT service management and ticketing systems
Excellent leadership, communication, and interpersonal skills
Proven ability to manage multiple priorities in a fast-paced environment
ITIL certification or equivalent is a plus
EOE CLIENT provides equal employment opportunities to all employees and applicants in all CLIENT facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, disability, age, military or disabled veteran status, marital status, gender or gender identity, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Work From Home