Talent Acquisition Specialist

The Impact You Will Have: We are seeking an experienced Talent Acquisition Specialist to manage the full-cycle recruitment process for internal openings within our company, with a strong focus on hiring for call center customer service positions in our international offices. This role is critical in ensuring the attraction and retention of top talent while maintaining a positive candidate experience. In addition, the Talent Acquisition Specialist will oversee the employee referral program and ensure its effective management.

Responsibilities:

• Manage the entire recruitment process from job posting to offer acceptance, ensuring a seamless and efficient experience for both candidates and hiring managers.
• Source, screen, and hire candidates for call center customer service roles across our international offices, ensuring that all hires meet both local and company standards.
• Partner with department heads and hiring managers to understand staffing needs, craft job descriptions, and ensure alignment with company goals and culture.
• Utilize multiple recruitment channels, including job boards, social media, networking, and employee referrals, to build a diverse pipeline of qualified candidates.
• Conduct initial interviews, assess candidates’ qualifications and cultural fit, and coordinate further interview rounds with hiring managers.
• Facilitate the offer process, including salary negotiations, reference checks, and background screenings, ensuring compliance with both company policies and local employment regulations.
• Administer and manage the employee referral program, promoting it internally to maximize participation and sourcing top talent through employee networks.
• Ensure timely and professional communication with candidates at every stage of the recruitment process, providing feedback and maintaining a positive candidate experience.
• Maintain recruitment-related data and metrics in the ATS (Applicant Tracking System) and prepare regular reports on hiring progress, recruitment KPIs, and referral program success.
• Continuously improve recruitment strategies and processes, staying updated on industry trends, sourcing techniques, and best practices to ensure a competitive edge in talent acquisition.
• Work with other HR function teams to create reports and analyze hiring data to spot trends and recommend improvements.
• Conduct Character and personality assessments via a combination of methods including but not limited to interviews and assessments such as personality, cognitive, EQ and psychometric tests.
• Build out and oversee the recruitment, onboarding, and offboarding of interns, and build connections with universities to support the company’s hiring goals.
• Oversee the process of welcoming and integrating new hires into the company, continuously improving the experience.
• Regularly gather feedback from new hires to refine the onboarding process, sharing insights with department heads to ensure a positive experience.

Requirements:

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience is preferred.
• 1-2 years of proven experience in full-cycle recruiting, preferably within an internal recruitment environment and hiring for international roles.
• Knowledge of employee referral programs and talent acquisition best practices.
• Experience recruiting for customer service or call center positions.
• Experience with technical recruitment, particularly in IT roles, if highly preferred.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Excellent negotiation, problem-solving, and organizational skills.
• Strong interpersonal and communication skills.

Alternative Job Titles: Recruiter, Talent Acquisition Coordinator, Recruitment Specialist, Internal Recruiter, Human Resources Recruiter