Service Delivery Management Consultant 2- Support
Salary undisclosed
Apply on
Original
Simplified
Job Description
Provide support to users of Oracle Health / Cerner Applications and legacy applications to ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Validate new releases of Oracle Health / Cerner Applications. Log issues against applications and follow up with IT and Development. Supervise future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource.
Responsibilities
As a Delivery Consultant, you will advise clients during implementations to deliver client-specific venue configuration, testing, and training. As a member of this team, you are responsible for advising clients on current workflows and configurations, upgrade implications, system changes and enhancements as well as ongoing system maintenance for clinical and non-clinical applications. In addition, you will complete client-specific design, configuration and solve with appropriate tools, complete full solution build with accountability for build and follow up actions. You will also develop and complete test plans and test script execution and note changes in end user functionality while also reviewing new defects, write steps to test, outline information for change requests and notify clients. Finally, your responsibilities will also include identifying and advancing issues to solution and engagement leadership while also bringing to bear internal and external resources to deliver problem identification and resolution.
Qualifications
Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 , option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Provide support to users of Oracle Health / Cerner Applications and legacy applications to ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Validate new releases of Oracle Health / Cerner Applications. Log issues against applications and follow up with IT and Development. Supervise future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource.
Responsibilities
As a Delivery Consultant, you will advise clients during implementations to deliver client-specific venue configuration, testing, and training. As a member of this team, you are responsible for advising clients on current workflows and configurations, upgrade implications, system changes and enhancements as well as ongoing system maintenance for clinical and non-clinical applications. In addition, you will complete client-specific design, configuration and solve with appropriate tools, complete full solution build with accountability for build and follow up actions. You will also develop and complete test plans and test script execution and note changes in end user functionality while also reviewing new defects, write steps to test, outline information for change requests and notify clients. Finally, your responsibilities will also include identifying and advancing issues to solution and engagement leadership while also bringing to bear internal and external resources to deliver problem identification and resolution.
Qualifications
Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 , option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
