Region Engine Service Manager - Great Lakes

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World's Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Functions / Responsibilities

• Accepts ownership and manages all MX engine issues that arise within their region
  
• Contact person for dealers in the region when they have questions or concerns working with DAVIE or navigating through Rapido
  
• Track all open SupportLink cases in the region to ensure timely communication and action plan exists to get truck back in service
  
• Act as first contact for Kenworth DSMs when they need further assistance or information pertaining to any MX issues in their district
  
• Coordinate between Engine Support Center and Engineering when higher level assistance is required
  
  • Communicate resolution path to dealer/customer
    
  • Travel to the truck in question when hands on assistance is required
    
  • Follow case through until issue is resolved
    
• Ensure that all resolved SupportLink cases are closed out in a timely fashion and all pertinent information is included in the case notes
  
• Disseminate diagnostic and repair information to the DSMs, Dealers, and customers to resolve product issues
  
• Report on new emerging issues. Assist Engineering in investigation and resolution
  
• Assist Engineering with tool development as needed.
  
• Responsible for dealer/customer presentations that support the MX product
  
• Will be the primary company representative at regional trade shows and truck association meetings
  
• Track and ensure that each full service dealer location within the region maintains the required number of MX certified technicians to support the product in their APMR
  
• Conduct PACCAR engine, aftertreatment, fuel system and DAVIE/Rapido diagnostic training to dealer technicians and customers as needed
  
• This individual will not have any dealer location responsibilities but will stay focused 100% on support of the MX engine
  
• 30% to 50% travel required, often on short notice
  

Qualifications & Skills

• Bachelor's degree in engineering, business administration or automotive technology preferred
  
• 5+ years of industry-related experience required
  
• Strong communication skills
  
• Proficient in Excel and Power Point
  
• Proficiency in industry diagnostic systems preferred
  
• Mechanical aptitude with strong background in electronics
  

Why work for PACCAR/Kenworth?

• Global Fortune 500Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Region Engine Service Manager is $116,600 - $173,000 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.