Therapist Support Associate

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Therapist Support Associate acts as the therapist's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the therapist lifecycle. Implements strategies and processes that deliver consistent therapist satisfaction and retention.

As a Therapist Support Associate Level II, you will build upon your foundational knowledge and experience to take on more complex support tasks and projects. You will continue to provide exceptional customer support to therapists while also taking on additional responsibilities, such as assisting with minor data analysis, conducting check-in calls for new therapists, and supporting onboarding efforts

• Provide advanced support to therapists, handling more complex inquiries and escalations with confidence and professionalism.
• Assist with minor data analysis tasks, such as generating reports, analyzing trends, and identifying areas for improvement.
• Conduct check-in calls for new therapists, ensuring they have a positive onboarding experience and addressing any questions or concerns they may have.
• Collaborate with internal teams to identify and implement process improvements, streamlining support workflows and enhancing the overall therapist experience.
• Serve as a mentor and resource for junior associates, providing guidance and support as needed to foster their growth and development.
• Assist with ad-hoc projects and initiatives, such as audits, training sessions, and special events, contributing to the success of the Therapist Support team.
• Continuously seek opportunities for professional growth and development, staying updated on industry trends and best practices.

• Hybrid position out of Nashville Office after satisfactory onboarding period and continued performance
• Career pathing and ladders program for those who wish to grow alongside Luna
• Tech-enabled healthcare start-up; poised for growth and profound impact in the field of rehabilitative care!
• Medical, dental and vision benefits on the 1st of the month following start
• Paid time off, holidays, company paid life insurance, stock options, and more!

• Minimum of 1-2 years of experience in a customer support or similar role.
• Strong problem-solving and critical thinking skills, with the ability to resolve complex issues independently.
• Basic understanding of data analysis principles and techniques.
• Excellent communication and interpersonal skills, with the ability to interact confidently with therapists and internal stakeholders.
• Ability to thrive in a fast-paced, dynamic environment, with a high degree of adaptability and resilience.

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

~ Forbes America's Best Startup Employers of 2024 #111 ~

~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~

~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~

~ Gold Indigo Design Award for mobile app design excellence 2020 ~