Cisco Collaboration Systems Engineer (UCCE & UCM)
Apply on
Job Title: Cisco Collaboration Systems Engineer (UCCE & UCM)
Location: San Jose , CA (Onsite)San Jose , CA (Onsite)
Duration/Term: Long Term Contract
Job Description:
We are seeking a Cisco Collaboration Technical Services Engineer responsible for delivering comprehensive technical services in Solutions, focusing on Advocacy, Planning, Design, Implementation, Release Management, Security Patch Management, Capacity Management, High Availability, and Optimization services. This role involves assisting in the design, integration, and maintenance of the technical infrastructure and services for the Unified Cisco Contact Center Enterprise (UCCE) Solution, ensuring effective communication with large Enterprise and Service Provider customers/partners via cloud services.
Key Responsibilities:
- Service Delivery: Deliver Cisco Collaboration technical services, including planning, design, and implementation of solutions.
- Design & Maintenance: Assist in the design, integration, and maintenance of the UCCE Solution throughout the technology lifecycle.
- Upgrades Planning: Plan platform infrastructure and software upgrades aligned with Lifecycle Management goals.
- Relationship Building: Build consultative relationships with SMEs to develop innovative solutions.
- Troubleshooting & Support: Troubleshoot, maintain, and upgrade complex hardware/software systems; act as an escalation point for production support incidents.
- Market Awareness: Stay updated on relevant competitive solutions, products, and services.
- Capacity Planning: Identify design requirements and provide recommendations for capacity and future direction.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Proven experience in Cisco Unified Contact Center Enterprise (UCCE) technologies and Cisco voice applications.
- Third-Party Products: Strong understanding of third-party products such as Appspace, eGain, Avaloque, Calabrio, and Acqueon.
- Technical Skills: Hands-on experience with VXML gateways, VVBs, SIP proxy, and routine system administration tasks.
Key Skills:Cisco UCCE, Cisco CVP, Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC, VXML gateways, SIP proxy, Cisco CUCM, Cisco Unity Connection, Voicemail, Cisco Presence, Expressway MRA, OS/application patches, upgrades, backups.
VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies
Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies
Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele