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Jobs or company...
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Technical Customer Success Manager II

  • Full Time, onsite
  • GavinHeath, LLC
  • Hybrid2 days on site, United States of America
Salary undisclosed

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Dice
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Technical Customer Success Manager II

Remote/Hybrid/On-Site: Hybrid - 2 days in office - 3 days remote (Inverness area) 327 Inverness

Salary - 90K base

Performance bonus - 6K

3% 401k contribution

Phone/internet allowance - 3000/year

1200 HSA contribution.

Need to know difference between API and a Flat File Interface - need someone who can carry that kind of conversation

Our Clients' platform is a community interoperability platform that automates the complex collaboration needed within the care community to effectively address the basic living, medical, and mental health needs of vulnerable populations to improve public health outcomes and to expand the impact of limited local resources.

The software platform is used for data collection, analytics, predictive analysis, automated processes/networking, and AI-driven community navigation. This platform Is utilized by municipalities, counties, and states to:

  1. Provide services directly to individuals seeking assistance;
  2. Coordinate with other individuals or organizations to provide services to individuals seeking assistance that it does not provide directly;
  3. Cooperate and collaborate with other organizations to identify services needed for individuals seeking assistance;
  4. Assemble, monitor, and direct the care of individuals seeking assistance.

The Technical Account Manager II will be responsible for the following:

  • Manage a portfolio of clients with complex and highly configured environments
  • Assist customers with technical requests and managing complex technical issues
  • Consult on complex configuration or customization requests to ensure that we work within scope and within our feature set
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectations and leading them toward customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers' requirements
  • Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take the initiative in identifying growth opportunities through periodic customer business reviews
  • Collaborate with the internal team to achieve sustainable growth
  • Other duties as assigned

Qualifications:

  • At least 2 years of Implementation Consulting/Onboarding or Technical Account Management/Customer Experience
  • Experience with project management and/or managing multiple stakeholders and projects
  • An active listener who is customer-oriented and attentive to their needs
  • Critical thinker and problem-solver
  • Team player - understands collaboration and how to leverage skills from all of your teammates
  • Good time-management skills
  • Great interpersonal and communication skills
  • BS/BA in any field, preference for computer science or related degree
  • Previous project management experience or education a plus
  • Previous experience in the medical, behavioral health, justice or social work arenas is a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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