Application Support Engineer
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Job Description
Application Support Engineer
Milwaukee, WI (REMOTE position)
03 Months
Hours: full time, central timezone, 1 week on call rotation every 7th week.
Job description:
Position Summary
Provide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments.
Major Duties and Responsibilities
Respond to, identify, and troubleshoot application-related issues to their full resolution.
Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
Become familiar with the organization's operational processes and how they interact and leverage applications.
Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
Work collaboratively within the scrum teams, IT department and internal operations teams.
Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
Constantly seek ways to improve processes and reduce manual operations.
Utilize programming skills to solve tech debt items.
Availability in the team's on-call rotation in the event of production issues after business hours.
Education, Experience, and Skills
Bachelor's Degree in related field required.
4+ years of professional IT experience.
Solid understanding of current/planned system service levels and disaster recovery procedures.
Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
Experience with ServiceNow and production support process.
Development experience with MS SQL query.
Experience with PowerShell.
Experience with C#.
Experience in AWS environment.
Excellent communication skills.
Plus:
Experience with SSIS.
Experience with .NET API.
Familiar with Confluence and Jira.
Knowledge of Agile/scrum.
Primary responsibility is to resolve production tickets or fulfil service requests. Continuous improvement work, refining process.
4 skills looking for
T SQL (sql query) good understanding of T SQL
PowerShell - PowerShell to automate processes, interpret existing and create new ones
C # programming skills, not developers so not expecting team to write c# code, should be able to read existing and apply logic for troubleshooting purposes
AWS Cloud - comfortable within for troubleshooting purposes
