Customer Support Manager-III
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Job Description
Associate Manager, Customer Experience [Remote]
Pay: 45-65hr
Together we are building the world s most valuable subscription product to attract and retain our most loyal customers.
About the Role This associate manager will report into our Pass and VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our Pass subscribers as well as our most loyal and active customers.
This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner.
This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
You re excited about this opportunity because you will Strategize. This role will be instrumental in setting the direction of our DashPass and VIP businesses - understanding what moves the business forward most effectively. Forecast.
Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics. Collaborate. While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter. Build.
You ll have your fingerprints all over creating the strategy for growth of top customer segments.
This means everything from high-level strategy to nitty-gritty operational details. We re excited about you because You re organized.
You thrive in creating structure out of nothing. You solve problems from first principles. You re excited to solve problems in innovative ways, and you resist this is how it s always been done thinking. You thrive with a diverse set of responsibilities.
You love working across a breadth of disciplines and teams. You re analytical. You let data win arguments, and you re comfortable pulling your own data in SQL or modeling in Excel.
You re persuasive. You are an effective communicator, speaking as if you re right and listening as if you re wrong. You meet people on their level. You act with urgency. Speed excites you.
If you are interested in this then please click APPLY NOW.For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact (Gabreon Davis) at ([email protected]).
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/" target="_blank">https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $40.00 to $65.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
