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Jobs or company...
E

Service Desk Technician

  • Full Time, onsite
  • Enable Resource Group LLC
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.

Do you want to join a team of mission-minded professionals who make a positive impact in the lives of their clients? Do you enthusiastically strive to go the extra mile? If so, keep reading

We are currently searching for a Service Desk Technician who desires to apply their troubleshooting mindset and experience to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician, you will provide remote and on-site IT support and related services.

Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."

Key Responsibilities:

  • Answer phone calls, understand service requests, and provide IT service and support for the current client base
  • Troubleshoot tickets in varying tier levels, engaging in escalation when necessary
  • Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more.
  • Keep accurate documentation and execute Enable procedures within service
  • Collaborate with other teammates
  • Learn new technologies quickly and accurately

Required Skills:

  • Proven ability to provide technical world-class service to clients and team members (Service attitude a must!)
  • Excellent verbal and written communication skills to technical and non-technical end users
  • Well organized and strong time management skills
  • Self-driven and able to work with little supervision
  • Ability to work and collaborate as part of a team
  • Proven ability to follow processes and document issues/resolutions accordingly
  • Working knowledge of electronic ticketing systems
  • Working knowledge of current Windows OS
  • Current experience supporting Microsoft 365 applications
  • Proven knowledge with creating and managing users, groups, and objectives within Active Directory
  • 1-3 years in an IT support role troubleshooting tier I tier II tickets with a mid to large sized company
  • Ability to undergo and pass a background check in accordance with state and federal laws.

Our wish list:

  • Understanding of PowerShell and/or other scripting languages
  • Working knowledge of MS Azure
  • Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing
  • MacOS experience
  • Working experience with ConnectWise
  • Professional certifications: A+, Net+, MCSE, MCSA

What we offer:

  • Fantastic company culture
  • Great work/life balance (8am-5pm, Monday Friday); No on-call rotation
  • Competitive salary (This position is salaried, not hourly!)
  • Competitive health benefits (one of our medical plans is free for employees)
  • Generous PTO beginning day 1 (as well as all major holidays)
  • 401k with a match
  • Opportunities for advancement and continued growth
  • And much more!

To find out more information about Enable and our mission, visit our website at https://enableministry.com/

No calls please.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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