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QC Coordinator (Case File Reviewer)

Salary undisclosed

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Job Description

Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions

Ensuring contractual performance expectations are met.

Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs.

Submit weekly quality assurance reports

Present consistent feedback to management regarding areas that need improvement.

Create, implement, and monitor standard operating procedures

Ensure 100% of clients participate in the client satisfaction survey

Ensure all clients receive a return call within 24 hours of calling and leaving a message